Forcontact is an omnichannel customer experience specialist with operations in Albania, Croatia, Kosovo, Spain, and Switzerland. Since December 2022, Forcontact is part of the Transcom Group. To learn more about Transcom, visit www.transcom.com
Transcom provides CRM solutions to clients in a wide range of industry sectors including telecommunications, e-commerce, travel, and financial services. Join our fast-growing community and be part of a global team that values innovation and collaboration!
Do you want to start your career in Office Administration within a supportive and dynamic environment? Do you enjoy organizing site operations, supporting team needs, and ensuring smooth daily workflows? Then you are exactly in the right place! At Transcom, we offer you the perfect leap into your professional future.
What's in it for YOU:
- Attractive Compensation: Receive a competitive salary package and become part of the Transcom family.
- Structured Onboarding: We lay the foundations for your career with an organized induction, dedicated mentors, and professional support.
- International Environment: Work as part of a well-coordinated, international team with flat hierarchies and a stimulating atmosphere.
- Work-Life Balance: Enjoy flexible working hours to fit your lifestyle.
- Career Development: Turn your current potential into future skills with continuous learning opportunities in a global network.
- Modern Equipment: We provide all the necessary tools and support to ensure you can perform at your best.
Become our Office Administrator!
In this position, you will be the backbone of our site’s daily administrative and facility operations. You will work closely with Operations, Human Resources, and central teams to ensure our site runs seamlessly, safely, and efficiently. Your tasks include:
- General Services & Maintenance: Oversee facility maintenance, manage cleaning and supplier contracts, perform stock control for office supplies, and organize waste/toner management.
- Safety & Compliance: Coordinate site safety measures with HR and Occupational Risk Prevention, perform quarterly security/equipment inspections, and ensure up-to-date compliance documents.
- Reception & Access Control: Manage reception operations, greet visitors, handle incoming/outgoing correspondence, book meeting rooms, and issue access badges/keys.
- Travel Coordination & Support: Act as the single point of contact for employee travel and accommodation requests, securing flight and hotel bookings in line with company policy.
- Budget & HR Administrative Support: Assist with purchase billing reviews, petty cash management, monthly voucher reporting, and candidate interview logistics for recruitment.
What we are looking for:
- Administrative Knowledge: You hold a diploma/vocational training in Secretarial, Reception, or Office Management, with experience in administrative or general service roles (Contact Center experience is an asset).
- Systems Expert: You have intermediate proficiency in MS Office (Word, Excel, PowerPoint), Google Apps, and professional email communication (HRIS software knowledge is a plus).
- Organized & Detail-Oriented: You possess strong planning and organizational capacities, a high focus on quality, and analytical problem-solving abilities.
- Communication: Fluent in English (C2 level) with strong professional communication skills in international team environments.
- Mindset: Service-oriented team player with a positive attitude under pressure, adaptable to changing operational needs, and proactive in resolving site-related challenges.
About Transcom:
Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 specialists at 90 offices across 29 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed to our clients and each other. We care, we root for each other, and we turn potential into skills. You’re included, just as you are, from day one.
Do you feel ready for the challenge? We look forward to meeting you!
