Forcontact is an omnichannel customer experience specialist with operations in Albania, Croatia, Kosovo, Spain, and Switzerland. Since December 2022, Forcontact is part of the Transcom Group. To learn more about Transcom, visit www.transcom.com
Transcom provides CRM solutions to clients in a wide range of industry sectors including telecommunications, e-commerce, travel, and financial services. Join our fast-growing IT community and be part of a global team that values innovation and collaboration!
Do you want to start your career in IT within a supportive and dynamic environment? Do you enjoy solving technical challenges and working with the latest technologies? Then you are exactly in the right place! At Transcom, we offer you the perfect leap into your professional future.
What's in it for YOU:
- Attractive Compensation: Receive a competitive salary and become part of the Transcom family.
- Structured Onboarding: We lay the foundations for your career with an organized induction, dedicated mentors, and professional support.
- International Environment: Work as part of a well-coordinated, international team with flat hierarchies and a stimulating atmosphere.
- Work-Life Balance: Enjoy flexible working hours to fit your lifestyle.
- Career Development: Turn your current potential into future skills with continuous learning opportunities in a global tech community.
- Modern Equipment: We provide all the necessary tools and support to ensure you can perform at your best.
Become our Junior IT Service Delivery Technician!
In this position, you will be the backbone of our site’s technical operations. You will work closely with central IT teams to ensure our infrastructure is seamless, secure, and up to date. Your tasks include:
- Support & Maintenance: Provide local support for site-specific applications and technologies, including desktops, laptops, servers, and printers.
- Infrastructure Management: Collaborate on managing hardware/software inventory, cabling, racking, and network services.
- Security & Compliance: Ensure compliance with organizational IT standards and apply hardware/software security procedures.
- Proactive Problem Solving: Recover damaged files, implement preventive actions, and assist in maintaining production and administrative applications.
- Team Collaboration: Coordinate with Global IT Service Delivery to ensure effective first-line support for all users.
What we are looking for:
- Technical Knowledge: You have experience in IT infrastructure maintenance (HW/SW installation, backup systems, and inventory).
- Systems Expert: You have a high level of knowledge in MS Windows operating systems and standard services like DHCP, DNS & WINS.
- Network Savvy: You have a strong understanding of data network technologies, IP telephony, and periphery devices.
- Digital Tools: You are proficient with Google Apps (High Level) and Microsoft Office (Intermediate).
- Communication: Fluent in English (C1 level) with strong professional communication skills in international team environments, complemented by native/fluent Albanian.
- Mindset: Team player, eager to learn, and ready to take on technical challenges. Proactive and hands-on when resolving daily ad-hoc IT issues and operational tasks.
About Transcom:
Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 specialists at 90 offices across 29 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed to our clients and each other. We care, we root for each other, and we turn potential into skills. You’re included, just as you are, from day one.
Do you feel ready for the challenge? We look forward to meeting you!
