StarLabs is seeking for Customer Service Representiave to join our team. Be the first point of contact for our customers, helping them with questions, resolving issues, and ensuring a smooth experience. If you're a great communicator with a passion for helping others and speak both German and English, we’d love to hear from you!
Responsibilities:
- Handle customer inquiries via phone, email, or chat in a professional and timely
manner
- Resolve customer issues and complaints with empathy and efficiency
- Maintain accurate records of customer interactions
Requirements:
- Fluent in both English and German (written and spoken).
- Previous experience in customer service is a plus
- Problem-solving skills and a customer-first attitude
- Ability to stay calm under pressure
- Ability to work independently and collaboratively in a team environment.
What We Offer:
- A hybrid working model: a mix of office presence and remote work
- Health insurance (100% covered by SL)
- Training and onboarding
- Game room (dedicated space for PlayStation, darts, table football, and ping pong).
- A professional and a low-pressure, non-micromanagement work environment.
