Onboarding Specialist

	 	 










Onboarding Specialist - German Speaking - Growing Impact Scale Up




























Job description


Onboarding Specialist
Onboarding Specialist (Client Data Onboarding / Data Migration)
Pristina, Kosovo | Hybrid | Full-time

Perfect English and German both written and spoken. Nice to have: additional languages such as Dutch, Spanish, or other EU languages Experience in a customer-facing or service-oriented role.

About Simvia
We are committed to transforming global food supply chains, making them more transparent, sustainable, and safe. Our team is building the world’s largest food and beverage network to empower buyers, retailers, and wholesalers with insights that ensure food safety and sustainability. Together, we are simplifying compliance for a better world and having fun doing it.
To support this growth, we’re looking for a highly structured and detail-oriented Onboarding Specialist to join our Customer Success Team. This will be our fourth hire in Pristina, working closely with the team in Pristina and colleagues across Europe.
Role Overview

As an Onboarding Specialist, you’ll be responsible for onboarding and structuring customer data in our systems. You’ll play a key role in ensuring high-quality data, faster go-lives, and a smooth onboarding experience for our customers.
You’ll work closely with Customer Success and Support and report directly to our Head of Customer Success.
Your work will directly contribute to:
Faster onboarding and go-live times through structured and efficient data processing Higher data quality in the Agriplace platform
Reduced workload for Customer Success & Support, allowing them to focus more on customer relationships and value creation

Key Responsibilities

Onboard client supply chain data into Simvia systems using Excel templates and internal tools
Upload and organize client documentation (certificates, audit reports, compliance documents)
Validate, clean, and structure data to ensure accuracy and completeness
Identify missing or inconsistent information and proactively follow up with customers or internal teams
Support the customer-facing onboarding process through clear communication Occasionally assist with support tasks during peak periods

Job Requirements

Strong ability to work structured and independently for extended periods
Solid experience with Excel (sorting, filtering, formatting, formulas; VLOOKUP/XLOOKUP is a big plus)
Excellent attention to detail, structured and a strong sense of ownership
Perfect English and German both written and spoken. Nice to have: additional languages such as Dutch, Spanish, or other EU languages Experience in a customer-facing or service-oriented role.
Comfortable with administrative and repetitive tasks while maintaining focus. Clear, friendly, and professional communicator

Work Setup
Location: Pristina, Kosovo
Hybrid way of working - office in Pristina for 3 days per week
Hours: Full-time preferred
Benefits of joining Simvia

Be part of a growing international SaaS company
Visit our office in the heart of Amsterdam for your onboarding
Make a real impact on customer experience and operational quality
Work in a supportive, collaborative Customer Success team
Flexible working setup with room to grow as the team expands

Diversity & Inclusion at Simvia
We believe in the strength of diverse perspectives and are committed to creating an inclusive workplace. No matter your background, identity, or beliefs, you are welcome here.Join us on our journey
If you are excited about the prospect of making a significant impact in the food industry and growing with a forward-thinking company, we'd love to hear from you. If you have any questions about this vacancy, please reach out to our People & Culture Team, via people.and.culture@simvia.com