Communications Coordinator

	 	 
Job title: Communications Coordinator
Department: Marketing
Reporting to: Marketing Director
Direct subordinates: Digital Marketing Assistant
Scope of the role
The communications Coordinator should have an active contribution for Prishtina Mall Product Strategy providing recommendation for the most suitable communication plan, including media channels and creative guidelines, being responsible for its implementation after approval ensuring that all campaigns, contents and materials are delivered on time and according to the defined guidelines and standards of quality.
This role guarantees the day-to-day execution of communication, coordinating agencies, suppliers and internal requests, keeping the communication calendar and records updated and supporting the budget control.
The communications Coordinator coordinates the Digital Marketing Assistant, organising the daily work of the digital area and ensuring that all contents and channels are managed with high standards of quality according to the approved plan and guidelines.
The Communications Coordinator should contribute for a good inter-departmental cooperation among Marketing, Operations, Tenant Relations, Finance, Legal, Leasing and the Management teams.
Main duties
Brand: Implementation & Budget Support

Implement the brand communication plan approved for both dimensions, B2B and B2C, ensuring all deliverables are produced according to the positioning and main goals of Prishtina Mall.
Guarantee the consistency of brand identity, tone of voice and visual guidelines across all on-site and off-site communication materials, reporting any deviation to the Marketing Director.
Ensure the preparation of the tenders for different needs, producing briefs, collecting proposals and quotations and organising them in comparative maps to submit for evaluation and approval.
Follow the day-to-day work of all agencies contracted for the different areas of communication: Creativity, PR, Media Buying, Digital, etc., controlling briefs, deadlines and deliverables.
Support the Communications budget control, preparing purchase orders, checking invoices and keeping the expenditure map updated.
Prepare the monthly activity report, of all topics related to communication, according to implemented procedures.
Organise and maintain the communication archive: briefs, approvals, artworks, photos, videos and campaign records.

Advertising: Creativity & Media

Prepare and update the integrated communication calendar, covering seasonal campaigns, events, promotions, store openings and services.
Propose and implement the approved Media Plans, coordinating bookings, materials, formats, deadlines and publication requirements with agencies.
Verify the quality, timing, positioning and correct publication or installation of all advertising materials, mainly OOH.
Contribute with ideas for innovative communication formats/channels, maximizing differentiation and strong impact, (guerrilla marketing).
Digital Marketing Coordination & Contents:

Coordinate and provide guidance to the Digital Marketing Assistant, organising the daily work of the digital area: priorities, deadlines, contents to be produced and publication schedule.
Review the work delivered by the Digital Marketing Assistant before publication, ensuring quality, accuracy and alignment with the approved brand guidelines.
Support the development of the Digital Marketing Assistant and identify training needs, to be discussed with the Marketing Director.
Create, coordinate and publish engaging digital contents to promote campaigns, events, retailers and services.
Support the management of Prishtina Mall digital presence, including social media platforms, website, email marketing and local digital channels.
Support digital and paid media campaigns aimed to increase awareness, footfall and customer engagement.
Ensure that contents of all mall-owned channels are permanently updated: indoor screens, wayfinding, entrances, information points and website.
Collect and organise the monthly performance data of digital, CRM and email activity.


Public Relations

Implement the annual PR Plan approved, ensuring the appropriate execution of all initiatives to:

prepare press releases, invitations for Prishtina Mall events and media information, and follow the resulting coverage.
organise interviews and press visits, and support the communication of store openings and institutional events.

Support key B2B initiatives:

logistics, materials and follow-up for visits (Governmental and NGO representatives), international brand arrivals and institutional partnerships.
maintain the day-to-day contact with journalists, editors, influencers and media partners.
collect tenants’ communication materials and commercial information, in coordination with Tenant Relations, ensuring the deadlines and formats defined for each campaign.

Crisis Management:

Act according to internal crisis procedures, reporting immediately any potential reputational risk and supporting only the communication approved under Marketing Director and GM guidance.


Requirements of the function
Education & Professional Experience:

University degree in Marketing or Communication, or degree in Management or Economics with specialization in Marketing.
Computer literacy: fluent use of Word, Excel, PowerPoint, Outlook is mandatory.
Marketing technology literacy: social media, website content management, analytics and artificial intelligence tools.
Languages: native Albanian and advanced spoken and written degree in English.
Minimum 2-3 years of relevant professional experience in communication, advertising or digital marketing.
Previous experience coordinating a team member, agencies or suppliers is considered an advantage
Notions of procurement, data protection and copyright procedures applied to marketing communication.
Experience in retail, FMCG, media, events, creative and/or media agencies is considered an advantage.

Profile skills:

Ability to work with autonomy and responsibility, within the approved plans and procedures.
Methodical, organized with focus on deadlines and accuracy.
Attention to detail, and strong ability to manage multiple projects simultaneously.
Creative, communicative, cooperative, with strong proactivity.
Ability to coordinate the work of a team member, promoting a collaborative environment and teamwork.
Good relationship skills with agencies, suppliers, media and tenants.
Enthusiastic to work in a very dynamic working ecosystem.
Availability to learn and to develop within the Marketing team.

Please submit your CV no later than 18 August 2026 to the following email address:  hr@prishtinamall.com
Only shortlisted candidates will be contacted.