Account Manager

	 	 
Account Manager — Kosovo

Schoolhouse Lane Pristina (hybrid) 
Full-time

We exist at the intersection of creativity and revenue growth.
Schoolhouse Lane is a Creative Commerce agency. We've transformed 80+ brands across hospitality, fintech, consumer, wellness, and fashion — building brand strategy, identity, campaigns, and websites that don't just look good, but move enterprise value. We pair human craft with AI-powered creative, design, and development to work faster and push further, and we treat brand as an upstream strategic asset, not a downstream cost.
Now we're scaling, and we're looking for an Account Manager to own our client relationships — keeping the work on track, the clients close, and the accounts growing.

The role
You'll be the face of Schoolhouse Lane to the clients you manage and the connective tissue between them and our strategy, creative, and development teams. You'll turn client goals into clear briefs, keep projects on scope, on budget, and on time, and look for the moments to grow each account. This role lives or dies on relationships and follow-through — clients should feel like the work is in safe hands because it is.

What you'll do

Own the day-to-day relationship with a portfolio of clients, becoming their trusted point of contact
Translate client goals into sharp briefs for our strategy, creative, and dev teams
Keep projects on scope, on budget, and on time — managing timelines, resourcing, and expectations
Spot and develop growth opportunities within existing accounts
Lead status updates, presentations, and reporting with confidence and clarity
Coordinate internal teams so delivery stays smooth and nothing slips
Use AI to speed up briefs, reporting, summaries, and prep — and keep finding sharper ways to work
What you bring
3+ years in account management at a digital, creative, or marketing agency — this is non-negotiable
A strong grasp of how brand, digital, creative, and development projects actually come together
Excellent client communication and relationship-building; people trust you quickly
Commercial instinct — you protect margin, manage scope, and spot the upsell
Calm under pressure and organised across multiple accounts at once
Comfortable using AI as part of your daily workflow
Fluent Albanian and strong English, written and spoken

Bonus points

A background spanning both brand/creative and performance/digital delivery
Familiarity with tools like Notion, ClickUp, Slack, and Google Workspace
A point of view on how AI is reshaping agency delivery

Why Schoolhouse Lane
You'll join a senior, international team (Dublin, Pristina, Lahore, São Paulo) of strategists, creatives, and brand architects who genuinely care about the work. We operate by clear principles — Be Curious, Be Great, Discipline, Communication, Human Respect — and we mean them. You'll have the autonomy to build something from the ground up and the support of a team that's done it before. There's no cure for curiosity here, and we like it that way.

How to apply
Send a short note on why this role fits you, plus your CV or LinkedIn, to tea@schoolhouselane.co. Tell us about one client relationship you're proud of and what made it work — that's the part we'll read first.