Scrum Master

Pristina, Pristina, Kosovo
Full-time
Contract Type: Permanent





Company Description


Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
About Us | Leading UK Cloud Solutions Provider | Babble




Job Description


Join Our Dynamic Team as a Scrum Master! 
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!  
What will you be doing? 
We are seeking an experienced and motivated Scrum Master to support Agile delivery across our Data and Technology teams. Based in Kosovo, you will play a key role in facilitating Agile ways of working, improving team performance, removing delivery impediments, and fostering a culture of continuous improvement. 
The ideal candidate will have experience working with data, software development, digital transformation, or technology delivery teams, helping teams deliver high-quality outcomes in a fast-paced and collaborative environment. 
This role requires excellent stakeholder management, strong facilitation skills, and a passion for enabling teams to perform at their best. 
Accountabilities and Deliverables: 
Agile Delivery Facilitation 

Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. 
Coach teams on Agile principles, Scrum practices, and continuous improvement techniques. 
Support teams in maintaining a sustainable delivery pace while achieving sprint commitments. 
Promote Agile best practices and encourage a culture of transparency, accountability, and collaboration. 
Improve the maturity of the teams’ Agile adoption. Improving areas such as estimation, use of DevOps, continuous improvement, collaboration, delivery cadence and agile ceremony participation. 

Delivery Management 

Build, track and monitor sprint progress, team velocity, and delivery metrics. 
Identify, manage, and remove impediments affecting delivery performance. 
Manage teams’ backlogs including backlog refinement, prioritisation, and management with the SVP – Data & Technology and Team Leads. 
Ensure delivery risks, dependencies, and issues are identified and escalated appropriately. 
Work closely with technical leads, engineers, analysts, and product teams to ensure successful delivery outcomes. 

Stakeholder Engagement 

Communicate delivery progress to stakeholders in a clear and concise manner. 
Coordinate cross-functional dependencies between teams and business stakeholders. 
Facilitate discussions that drive alignment, decision-making, and problem resolution. 
Build strong relationships across Data, Technology, and Business functions. 

Continuous Improvement 

Drive retrospectives and ensure improvement actions are implemented and tracked. 
Use delivery insights and team metrics to identify opportunities for optimisation. 
Support the adoption of Agile tooling and delivery governance standards. 
Champion a learning culture that promotes innovation and knowledge sharing. 

Team Support & Coaching 

Mentor team members in Agile practices and self-organisation. 
Foster an inclusive and collaborative team environment. 
Support new starters in understanding team processes and delivery methodologies. 
Encourage accountability, ownership, and proactive problem-solving. 

What else looks good for this role: 

Experience using ERP or finance systems (e.g. Acumatica or similar accounting software).
Exposure to expenses management systems.
Experience using online banking portals for supplier payments and payment verification.

Personal Characteristics

Strong servant-leadership mindset. 
Excellent relationship-building and influencing skills. 
Collaborative and team-oriented approach. 
Resilient and adaptable in a changing environment. 
Strong problem-solving and critical-thinking capabilities. 
Passionate about helping teams succeed and continuously improve. 





Qualifications


Essential Skills & Experience 

Proven experience as a Scrum Master or Agile Delivery professional. 
Strong understanding of Scrum, Agile methodologies, and Agile delivery frameworks. 
Experience facilitating Agile ceremonies across cross-functional teams. 
Ability to identify and resolve delivery blockers and dependencies. 
Excellent communication, facilitation, and stakeholder management skills. 
Experience using Agile management tools such as Azure DevOps, Jira, or similar platforms. 
Strong organisational skills with the ability to manage competing priorities. 
Ability to analyse delivery metrics and use data to drive improvement initiatives. 

Desirable Skills & Experience 

Experience supporting data engineering, analytics, BI, data governance, data platform, or software development teams. 
Experience working in a cloud-based technology environment (Azure preferred). 
Understanding of data lifecycle management, data quality, data integration, or data products. 
Familiarity with DevOps practices, CI/CD pipelines, and modern software development approaches. 
Experience working within PRINCE2 Agile, SAFe, or scaled Agile environments. 
Professional Agile certifications such as:  
Certified Scrum Master (CSM) 
Professional Scrum Master (PSM I/II) 
SAFe Scrum Master (SSM) 
Previous experience working within distributed or offshore delivery teams. 

Personal Attributes 

Strong servant-leadership mindset. 
Excellent relationship-building and influencing skills. 
Collaborative and team-oriented approach. 
Resilient and adaptable in a changing environment. 
Strong problem-solving and critical-thinking capabilities. 
Passionate about helping teams succeed and continuously improve. 





Additional Information


Why work for Babble?

Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave 

The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements. 
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider