IT Administrator

	 	 
IT Administrator
Company: Broad LLC
Location:  Prishtina, Kosove (Full-time office-based job position)
Employment Type: Full-time
Open Positions: 1
Compensation: Fixed €1,136 Gross
Schedule: 15:00-23:00 Kosovo Time
About the role
Broad Solutions is hiring an IT Administrator to own our devices, accounts and internal tools. You will keep every employee set up, secure and productive, from their first day to their last.
You will run our RMM/MDM, provision laptops, administer Google Workspace, Slack and our other SaaS tools, and look after the office network and equipment. You will be the go-to person for IT at Broad Solutions and will have room to improve how things are done.

What you will do
Device management

Administer our RMM/MDM platform: enrollment, configuration profiles, OS and app updates, and compliance policies.
Provision, configure and ship laptops and peripherals to new hires; wipe and redeploy returned devices.
Keep endpoints secure through disk encryption, patching and screen-lock policies.

Accounts, access and SaaS

Administer Google Workspace, Slack and our other SaaS tools: users, groups, settings and permissions.
Own onboarding and offboarding: create accounts and grant access before day one and revoke all access and recover equipment on the last day.
Manage access to tools and shared drives and run periodic access reviews.
Enforce multi-factor authentication across company systems.
Administer our company password manager: vaults, sharing and user lifecycle.

Hardware and procurement

Maintain an accurate inventory of laptops, monitors, phones and other equipment, including who has what.
Order hardware and accessories, manage vendors, and handle warranty claims and repairs.

Continuity

Set up and maintain backups and retention for Google Workspace, Slack and other critical data.
Preserve and transfer data from departing employees' accounts.

Office and infrastructure

Manage office Wi-Fi and network equipment, printers and meeting-room AV.
Look after domains and DNS records, working with engineering where needed.

Support and documentation

Answer employee IT requests and resolve issues quickly.
Write and maintain IT documentation: how-tos, onboarding guides and policies.

What we are looking for

[3+] years in an IT administration or IT support role, ideally at a company of a similar size.
Hands-on experience with an MDM or RMM platform (for example Jamf, Kandji, Intune or NinjaOne).
Strong Google Workspace admin skills: users, groups, Drive sharing and security settings.
Experience administering Slack and other SaaS tools.
Experience running onboarding and offboarding end to end.
Working knowledge of macOS and Windows.
Good grasp of security basics: MFA, password managers, encryption and access control.
Basic networking knowledge: Wi-Fi, DNS, routers and switches.
Experience with UniFi network equipment is a plus

Organized and reliable, with clear written communication for documentation and user guides.