IT Support Specialist (m/f/d) – 1st & 2nd Level

	 	 
IT Support Specialist (m/f/d) – 1st & 2nd Level | Remote, Based in Pristina
Job Description
We are looking for a reliable and solution-oriented IT Support Specialist (m/f/d) to provide 1st- and 2nd-level support to our employees worldwide.
The position is mainly remote, but you must be based in Pristina or the surrounding area for occasional meetings and collaboration with other locally based colleagues.
You will support our cloud-based IT environment and work closely with colleagues and external IT partners across different countries and time zones.
Your Responsibilities

Act as the first point of contact for IT-related questions from employees worldwide
Handle 1st-level support requests and resolve technical issues at 2nd level
Record, prioritise and process tickets through our ticketing system
Support users with hardware, software, access rights and cloud applications
Support and administer Windows systems and digital workplaces
Document solutions and maintain the internal knowledge base
Escalate complex issues to the relevant internal or external specialists
Attend occasional in-person meetings and team sessions in Pristina

Your Profile

Professional experience in 1st- or 2nd-level IT support or a comparable qualification
Good knowledge of Windows and cloud solutions such as Microsoft 365 or Google Workspace
Basic knowledge of networks and IT infrastructure
Knowledge of Microsoft Entra ID or Active Directory
Experience with unified endpoint management solutions is an advantage
Basic knowledge of firewalls is desirable
Very good written and spoken English; German is an advantage
Structured, independent and solution-oriented working style
Strong communication skills and a service-oriented mindset
Reliable internet connection and a suitable remote working environment
Based in Pristina or within reasonable commuting distance

What We Offer

A full-time, mainly remote position based in Pristina
A modern and cloud-based working environment
An international team with flat hierarchies
Structured onboarding and support from experienced colleagues
A varied role with a high degree of independence
Opportunities for professional and personal development

About Max ASP
Max ASP is an international business services company headquartered in Ulm, Germany, with teams across Europe, the Americas and Asia.
Since 2004, we have supported international B2B companies with professional Inside Sales and related commercial services.
Learn more at www.maxasp.com
How to Apply
Please send your CV and relevant application documents to bjoern.kamner@maxasp.com
We look forward to receiving your application.