Graphic Designer & Customer Service Coordinator
Company: My Pack
Industry: Paper Cup Manufacturing
My pack is a United Kingdom-based manufacturer specialising in custom-branded paper cups for cafés, restaurants and businesses nationwide.
We are looking for an experienced Graphic Designer & Customer Service Coordinator to join our growing team. This is a varied role combining graphic design with customer communication and order support.
Key Responsibilities
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Prepare and adapt customer artwork for print production
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Create professional paper cup designs and digital mock-ups
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Make artwork amendments and manage customer approvals
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Handle customer enquiries via phone, email and WhatsApp
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Assist customers with products, pricing, artwork and orders
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Liaise with our production team to ensure orders are processed accurately
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Maintain a professional and responsive customer experience
Requirements
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Previous graphic design experience
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Proficiency in Adobe Illustrator and Photoshop
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Excellent written and verbal communication skills
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Strong attention to detail and organisational skills
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Confident and professional when dealing with customers
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Experience within printing or packaging is advantageous but not essential
What We Offer
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Full training provided
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Competitive salary
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Performance-based bonus structure
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Opportunity to develop and progress within a growing UK manufacturing business
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Supportive and fast-paced working environment
We are looking for someone who is creative, organised, professional and customer-focused, with the ability to manage both design work and customer relationships effectively.
Send your CV over to hello@erapack.uk
