We are looking for an ICT Engineer – CPE Team to join our Technical Operations & Maintenance team.
In this role, you will provide second-level technical support for residential and business customers, troubleshoot CPE and connectivity issues, and work closely with internal teams and subcontractors to ensure fast and reliable service.
If you enjoy troubleshooting, networking, and solving technical problems, this could be the right opportunity for you.
What you’ll do
- Troubleshoot routers, ONTs, switches, Wi-Fi, and other CPE devices.
- Perform remote diagnostics and resolve connectivity and service issues.
- Coordinate technical interventions with field teams and subcontractors.
- Monitor service quality, SLA and KPI performance.
- Support service restoration and escalation activities.
What we’re looking for
- Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, IT, or a related field.
- Good knowledge of networking, IP, routing, switching, and Wi-Fi.
- Hands-on experience with CPE devices and technical troubleshooting.
- Good communication and teamwork skills.
- Willingness to perform field work when needed.
It’s a plus if you have
- CCNA, CompTIA Network+, or similar certification.
- Experience in telecommunications or ISP environments.
- Experience with network monitoring and management tools.
Working Conditions
- Combination of office-based and field-based work.
- On-call coverage may be required, with additional compensation provided for on-call work.
What we Offer
- Annual performance-based bonuses
- Flexible working hours
- Training and professional development programs
- Employee wellbeing program
- Health insurance coverage
- Free IPKO internet, DTV & telephony services
Ready to Take the Next Step?
If you are passionate about networking, technology, and solving real-world technical challenges, we want to hear from you!
Apply now and become part of the IPKO team.
Work Location:
Prishtinë — IPKO Industrial Zone
Application Deadline:
6 September 2026
