Data Delivery Manager

Pristina, Pristina, Kosovo
Full-time
Contract Type: Permanent





Company Description


Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
About Us | Leading UK Cloud Solutions Provider | Babble




Job Description


Join Our Dynamic Team as a Delivery Manager – Data! 
Are you passionate about telecoms? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
Role Purpose 
Babble is seeking a Data Governance Executive to support the delivery of its Data Strategy and Data Governance Framework. The role will work closely with business stakeholders, system owners, data stewards, and the wider Data Team to improve data quality, strengthen data ownership, and ensure that data is managed consistently across the organisation. 
This is an excellent opportunity for an individual looking to build a career in Data Governance, Data Management, Master Data Management (MDM), and Data Quality. The role Supports all areas of data governance. 
KEY RESPONSIBILITIES 
Data Governance 

Support the implementation and ongoing maintenance of Babble's Data Governance Framework. 
Assist with the creation, maintenance, and communication of data policies, standards, procedures, and governance documentation. 
Coordinate Data Working Group activities, including agendas, meeting notes, actions, and follow-ups. 
Maintain governance artefacts including data glossaries, data dictionaries, ownership registers, and governance scorecards. 
Support the rollout of governance initiatives across business functions 

Data Quality 

Support the development of automation to monitor and analyse data quality metrics and dashboards. 
Investigate and track data quality issues to resolution. 
Assist with root-cause analysis of data quality problems. 
Support the development and documentation of business rules and data quality controls. 
Coordinate data cleansing and remediation activities with business stakeholders.  

Master Data Management (MDM) 

Support customer, supplier, product, and reference data governance initiatives. 
Assist with duplicate management, golden record maintenance, and data standardisation activities. 
Help document, and improve, master data processes and controls. 
Work with system owners and data stewards to improve data consistency across systems.  

Data Ownership & Stewardship 

Support Data Owners, Data Stewards, Data Custodians and Data Champions in fulfilling their responsibilities. 
Maintain ownership matrices and governance records. 
Monitor progress of agreed governance actions and escalate risks where appropriate. 
Assist business teams in understanding their accountability for data quality and compliance.  

Training & Adoption 

Help develop and deliver data governance awareness training. 
Promote data literacy and best practice across the organisation. 
Create guidance materials, presentations, process documentation and communications. 
Support onboarding activities related to data ownership and stewardship.  





Qualifications


Essential 

1–3 years' experience in Data Governance, Data Quality, Business Analysis, Data Administration, CRM Administration, or a related role. 
Strong analytical and problem-solving skills. 
Excellent organisational and stakeholder management skills. 
Advanced Microsoft Excel skills. 
Ability to communicate effectively with both technical and non-technical audiences. 
Experience creating process documentation and business reports. 
Strong attention to detail. 

Desirable 

Experience with Salesforce. 
Experience with Snowflake. 
Understanding of Master Data Management principles. 
Understanding of GDPR and information governance. 
Familiarity with DAMA Data Management principles. 

Personal Attributes 

Passionate about data and continuous improvement. 
Highly organised and proactive. 
Confident engaging with stakeholders across all levels of the business. 
Curious and willing to challenge inefficient processes. 
Strong sense of accountability and ownership. 
Comfortable managing multiple priorities simultaneously. 

WORKING CONTEXT 
The team 

Reports to the SVP of Data & Technology (UK-based), with a dotted line to the Head of PMO. 
Works closely with UK-based capability leads who own the technical direction of data and technology in their respective domains. 
Line manages the Kosovo-based delivery squad — a mix of data engineering, data quality, governance, and systems development capability. 

The business 

Babble is a UK cloud technology and communications provider serving SME and mid-market customers. Post-acquisition, transformation-stage — 34 acquisitions across 2018–2023. 
Data & Technology covers the full stack: data engineering, MDM, governance, analytics, TechOps, and systems administration (Salesforce, Acumatica, Snowflake, Informatica, HiBob, Halo PSA, Workday Adaptive). The FY26 Data Strategy is anchored around the D&T roadmap, FY26 OKRs, and the BabbleQuest operational excellence programme. 





Additional Information


Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Sick Leave: 20 days’ statutory sick pay
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave 

The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements. 
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider