Customer Support Representative, Shipping Representative Application

	 	 
Balkans.io, the technology and marketing hub in Kosovo for Seal Skin Covers (USA), is expanding its team and is currently looking for two new team members to join our team in Prishtina:

Customer Support Representative
Full-time | On-site | 14:00 – 22:00
As a Customer Support Representative, you will assist customers via email. You will handle inquiries related to orders, returns, payments, and deliveries while ensuring an exceptional customer experience.
Responsibilities:

Manage customer support tickets through Zendesk.
Provide professional assistance regarding orders, returns, payments, and deliveries.
Update customer information and document interactions in the system.
Monitor orders across Shopify, ShipHero, and Zendesk.
Collaborate with other departments to resolve customer-related issues.
Meet customer service quality standards and department KPIs.
Shipping Representative

Full-time | On-site
As a Shipping Representative, you will coordinate and manage day-to-day shipping operations, ensuring orders are processed accurately and efficiently. This role is ideal for a detail-oriented individual with strong organizational and problem-solving skills.
Key Responsibilities:

Manage shipping processes related to exchanges, warranties, and missing items.
Process orders and ensure tasks are completed accurately and on time.
Handle special requests regarding orders and returns.
Identify and resolve issues with exception orders.
Maintain effective communication with other departments.
Support the smooth flow of orders and shipping operations.

Why Join Balkans.io?
At Balkans.io, you will have the opportunity to work on one of Seal Skin Covers’ most exciting projects while contributing to a fast-growing e-commerce business. We offer a dynamic work environment that encourages innovation, collaboration, and continuous improvement.
How to Apply
Interested candidates are invited to send their CV to hr@balkans.io and specify the position they are applying for in the subject line:
Customer Support Representative Application
Shipping Representative Application
We look forward to hearing from you and potentially welcoming you to our team!