JOB DESCRIPTION
IT Support
Department: IT Support / Information Technology
Reports To: IT Manager
Employment Type: Permanent, Full-Time
 Location: Ferizaj 2 days, (Remote 3 days).
ABOUT High Voltage Engineering sh.p.k
High Voltage Engineering sh.p.k is a specialist engineering and project execution supporting clients across the energy and utilities sector throughout Europe. We provide technical expertise across the full lifecycle of high voltage infrastructure projects, empowering our clients to deliver complex, safety-critical work to the highest industry standards.
ROLE OVERVIEW
We are looking for a motivated the IT Support & Administrative Specialist is responsible for maintaining the smooth daily operation of the company's technology systems. This role includes managing employee email accounts, providing technical support for Windows operating systems and the Microsoft Office suite, and assisting HR/Management with drafting and posting job descriptions on online platforms.
KEY RESPONSIBILITIES

 Email & Account Management


Create, configure, and manage official email accounts for onboarding and offboarding employees.
Administer email distribution groups, access permissions, and basic spam/security filters.
Troubleshoot email synchronization issues across multiple devices (desktop, mobile, tablet).


 Windows & Microsoft Office Support


Install, activate, and configure Microsoft Office packages (Word, Excel, Outlook, Teams, etc.) for staff members.
Provide desktop/helpdesk support to employees encountering technical issues or difficulty with daily software tools.
Diagnose and resolve common Windows operating system errors, software glitches, and update issues.


 Administrative & Recruitment Support (HR/IT)


Collaborate with management to structure and draft clear, professional Job Descriptions.
Publish, manage, and monitor job listings across online recruitment portals, social channels, or the company website.

Qualifications & Required Skills

Proven experience in email platform administration (e.g., Microsoft 365, Google Workspace, or cPanel).
Strong practical knowledge of Windows OS and Microsoft Office
Excellent troubleshooting and user-support skills.
Strong written communication skills for drafting technical and administrative content

REQUIREMENTS

 Education & Experience


Education: High school diploma or a degree/diploma in Computer Science, Information Technology, or a related field.
Experience: Proven hands-on experience in a technical support role (IT Support, Helpdesk Technician, or System Administrator Assistant).


 Technical Skills


Email Platform Administration: Practical experience creating, configuring, and managing corporate email accounts (e.g., Microsoft 365, Google Workspace, or cPanel/webmail).
Operating Systems: Strong proficiency in troubleshooting, configuring, and updating Windows OS.
Microsoft Office Suite: Proficiency in installing, activating, and supporting users with Word, Excel, Outlook, Teams, and related Office applications.
Troubleshooting: Ability to diagnose and resolve daily software, application, and basic user tool issues efficiently.


 Administrative & Writing Skills


Content Drafting: Strong written communication skills with the ability to structure and draft clear, professional Job Descriptions.
Online Publishing: Familiarity with using online recruitment portals, social channels, or company websites to post and manage job listings.


 Soft Skills & Key Attributes


User-Centric Communication: Patient and professional attitude when assisting staff members with technical difficulties.
Problem-Solving Mindset: Methodical approach to identifying, diagnosing, and resolving technical glitches.
Organization & Confidentiality: High level of discretion and organizational skills when handling employee email access, credentials, and internal administrative files.

WHAT WE OFFER
Competitive Compensation: Attractive salary package matching your skills and experience.
Flexible Working Model: Hybrid / Remote work options providing a great work-life balance.
Professional Growth: Opportunities to expand your IT skill set, learn new administrative tools, and advance  within the company.
 Modern Work Environment: Supportive team culture, modern equipment, and software tools to perform your work effectively.
 Dynamic Responsibilities: A diverse role combining technical support, systems setup, and recruitment assistance so no two days are the same.
Paid Time Off: Generous annual leave allowance and company holidays.
HOW TO APPLY
Interested candidates are invited to submit their CV and a short cover letter to info@hve-consulting.com quoting “IT Support” in the subject line.