Call Agent – Costumer Survey
Location: Prishtina, Kosovo
Work Type: On-site
Working Hours: 14:00–23:00 / 15:00–00:00
About the Role:
- Solvify is looking for Call Agents to join our team.
- In this role, you will contact guests of a leading Hotel Group in the United States and conduct a short survey regarding their recent hotel stay.
Based on the call process, qualified calls are then transferred to a hotel representative.
- The position is performance-based, with daily, weekly, and monthly transfer targets.
Performance is monitored regularly, and employees have the opportunity to earn additional bonuses based on their results.
Key Responsibilities:
- Contact hotel guests regarding their recent stay
- Conduct a short customer experience survey
- Communicate clearly and professionally with customers
- Transfer qualified calls to the appropriate hotel representative
- Work toward daily, weekly, and monthly transfer targets
- Follow established call procedures and Quality standards
- Maintain a professional and positive approach during calls
- Participate in coaching sessions and apply feedback when needed
What We’re Looking For:
- Fluent English and good communication skills
- Comfortable speaking with customers over the phone
- Ability to communicate clearly and naturally
- Responsible and consistent approach to work
- Comfortable working with targets and measurable results
- Positive attitude and willingness to learn
- Ability to receive and apply feedback
- Ability to work on-site in Prishtina
- Previous call center or customer service experience is a plus, but not required
What We Offer:
- Competitive base salary
- Performance-based bonuses
- Health insurance
- Training and onboarding
- Regular coaching and feedback
- Clear performance expectations and targets
- Support from Team Leaders and management
- Professional and team-oriented working environment
- Opportunities for professional development within the company
Working Schedule
This is an on-site position at our office in Prishtina.
Candidates should be available to work one of the following shifts:
14:00 – 23:00
15:00 – 00:00
Interested?
If you have good English communication skills, are comfortable speaking with people over the phone, and think this position could be a good fit for you, feel free to apply.
Previous call center experience is welcome, but not required. We’re mainly looking for people who are reliable, willing to learn, and comfortable working toward clear performance targets.
We look forward to hearing from you.
