E-Commerce Logistics Operations Specialist

	 	 
E-Commerce Logistics Operations Specialist
About Us
LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today LC Waikiki trades in around 1160 stores in at least 57 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.
The Role: E-Commerce Logistics Operations Specialist
We are looking for a results-driven E-Commerce Logistics Operation Specialist to manage and optimize end-to-end e-commerce logistics operations across multiple countries. 
This role covers warehouse coordination, last-mile performance management, carrier relations, KPI tracking, and cost optimization. The ideal candidate is analytical, hands-on, and comfortable managing high-volume international operations in a fast-paced, performance-oriented environment.
With Us, You Will Be Responsible

Monitor daily e-commerce logistics operations, including outbound shipments and last-mile delivery performance 
Manage carrier and 3PL performance based on defined SLAs and KPIs 
Track on-time delivery, fulfillment rate, first-attempt delivery success, return ratio, and claim rate 
Conduct root cause analysis for operational disruptions, delayed shipments, lost parcels, and customer complaints 
Follow up undelivered shipments and coordinate redelivery or return processes 
Ensure accurate shipment data, address validation, and system alignment between warehouse and carriers 
Coordinate inbound, outbound, and reverse logistics processes 
Prepare daily/weekly/monthly operational performance reports 
Monitor shipping costs, claim costs, and logistics OPEX 
Identify cost optimization and efficiency improvement opportunities 
Collaborate closely with IT, Finance, Customer Experience, and international teams 
Proactively identify operational risks and implement corrective actions.

The Candidate We Are Looking For

University degree, preferably in Logistics, Supply Chain, International Trade, or a related field.
1–3 years of experience in e-commerce logistics operations.
Hands-on experience in carrier and 3PL management 
Strong knowledge of warehouse operations and last-mile delivery processes 
Experience in KPI tracking, SLA management, and performance reporting 
Advanced Excel skills (data analysis, pivot tables, reporting) 
Experience with WMS / OMS / ERP systems is a plus 
Strong analytical thinking and problem-solving skills 
Ability to manage multiple countries and stakeholders 
Familiarity with data analytics tools (Power BI, Tableau, SQL, or similar) is an advantage 
Interest in AI-driven analytics and process automation is an advantage 
Fluent in English

What LC Waikiki Offers to You

Opportunity to take responsibility in one of the fastest growing companies of the retail.
Open communication, teamwork and strong company culture. An organization that greatly values teamwork, development, and innovation.
A work environment that performance and talent is noticed and recognized.
A promising career by constant opportunities to learn, growth, and challenge.
A chance to be a part of LCWaikiki Team that advances to the future Goals.

At LC Waikiki, we value being virtuous, achieving together, extensive expertise, being customer-oriented, challenging the difficulties.
If you enjoy a dynamic environment and want to grow through new challenges, come and join us!
Apply by sending your CV to hr-kosovo@lcwaikiki.com with the subject line “E-Commerce Logistics Operations Specialist”, no later than 21 November 2026. 
At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application is found adequate, we will contact you via phone or email.