Revenue Operations Manager (m/f/d)
TP is the world's largest customer experience and customer service company, offering outstanding career opportunities. Our team consists of more than 480,000 colleagues across 84 countries, backed by over 40 years of industry experience. TP is listed on the Euronext Paris Stock Exchange, is a signatory of the United Nations Global Compact, and is certified as a Great Place to Work®.
Job Overview
As a Revenue Operations Manager, you will play a key role in owning and continuously improving the systems, processes, and data that support revenue generation across sales, marketing, customer success, and finance.
You will take ownership of HubSpot as the central revenue platform, ensuring that pipelines, lifecycle stages, properties, data models, reporting, and automation are designed to support efficient and scalable business operations. The role combines strategic ownership with hands-on execution, requiring you to understand both business processes and the systems that enable them.
You will work closely with sales, marketing, customer success, product, finance, and technology teams to translate business requirements into scalable solutions, automate manual processes, improve data quality, and provide reliable revenue insights for both operational teams and management.
Key Responsibilities and Accountabilities

Own HubSpot as the central revenue platform, including pipelines, lifecycle stages, properties, data models, and reporting structures.
Design, maintain, and continuously improve HubSpot workflows and automation across sales, marketing, customer success, and finance processes.
Act as the architect and hands-on operator of the revenue systems environment, working closely with IT and technical teams on deeper technical implementations.
Design and implement automation across the revenue funnel using HubSpot workflows, n8n, Airtable, and comparable tools.
Automate manual processes including data enrichment, routing, synchronization, alerts, and deal creation.
Support and optimize processes across the quote-to-cash chain and identify opportunities to improve revenue operations.
Ensure revenue data is accurate, consistent, complete, and reliable across connected systems.
Define and maintain CRM data structures, properties, field mappings, and processes that support high-quality revenue data.
Build and maintain dashboards and reporting structures for sales teams and company management.
Provide actionable insights into pipeline health, conversion, retention, upselling, cross-selling, and other key revenue metrics.
Analyze revenue data to identify gaps, inefficiencies, and opportunities for improvement and translate findings into actionable business decisions.
Act as a key interface between sales, marketing, customer success, product, finance, and technology teams.
Translate business requirements and operational needs into clear system requirements, workflows, automations, and scalable solutions.
Identify administrative pain points and process bottlenecks that create unnecessary work for sales and other revenue teams.
Continuously optimize processes to reduce friction, improve efficiency, and enable teams to focus on revenue-generating activities.
Document systems, workflows, processes, and solutions to ensure consistency and long-term maintainability.
Train and support internal teams to ensure that systems and processes are properly adopted and effectively used.
Collaborate with IT and technical teams on integrations, APIs, webhooks, data flows, and custom development where required.
Support the integration of billing and other systems relevant to quote-to-cash and subscription revenue processes.
Identify opportunities for further automation, process optimization, and improved collaboration across revenue teams.
Maintain high standards of data quality, process reliability, reporting accuracy, and operational efficiency.

Your Profile

Bachelor's degree in Business Administration, Information Systems, Computer Science, Business Information Systems, or a related field.
3+ years of professional experience in Revenue Operations, Sales Operations, Business Operations, or a related field, ideally within a B2B SaaS or subscription-based business.
Proven experience improving business processes and operational efficiency, rather than simply maintaining existing systems.
Strong hands-on experience with HubSpot, including pipelines, workflows, custom objects, properties, reporting, and the underlying CRM data model.
Strong understanding of CRM systems and their role in supporting scalable sales and revenue operations.
Hands-on experience with automation platforms such as n8n, Make, Zapier, or comparable tools.
Good understanding of APIs, webhooks, system integrations, and data structures.
Strong analytical skills and the ability to work confidently with revenue data, identify inconsistencies, and translate data into actionable business decisions.
Experience designing dashboards and reporting structures that provide meaningful insights to sales teams and management.
Strong understanding of sales processes, customer journeys, and revenue operations.
Experience working across sales, marketing, customer success, finance, product, and technology teams.
Ability to translate business requirements into practical technical and operational solutions.
Strong process optimization mindset, with the ability to identify friction, remove unnecessary administrative work, and continuously improve existing processes.
Strong ownership mindset and ability to operate independently without relying on a fully established playbook.
Ability to align stakeholders, facilitate decision-making, and drive initiatives across cross-functional teams.
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Strong business acumen and a commercial mindset.
Excellent organizational and project management skills.
Fluent verbal and written communication skills in English.

Nice to Have

Experience with quote-to-cash processes and billing system interfaces.
Experience working with subscription-based business models.
Experience with SQL or scripting for data-related tasks.
Experience working with Airtable and n8n.
HubSpot certifications or relevant professional certifications.

What We Offer
At TP, we believe in fostering a culture that supports both personal and professional growth. We recognize that every individual brings unique talents and aspirations, which is why we offer diverse career opportunities within our organization.

Competitive salary package
Company-paid health insurance
Supportive work environment committed to fairness, inclusion, and equal opportunities
Opportunity to work on international projects and collaborate with cross-functional teams
Professional development opportunities in Revenue Operations, CRM, automation, and business systems

How to Apply
If this opportunity sounds like the right fit for you, we would love to hear from you.
Please apply by clicking the button below.
Only shortlisted candidates will be contacted.