Customer Care Representative

Royal York Property Management is a property rental and leasing company with a portfolio of over 13,000 properties, that offers guaranteed rental income. Valued at $7.8B+ in real estate assets under management, the company is advancing technology in their processes, systems, and expanding globally. With 15 office locations across Ontario, Canada and 2 office locations in Europe, the company is leading the potential in property management, and surpassing the client experience by having all departments operating 24 hours a day, 7 days a week.

We are looking for a Maintenance Coordinator to assist our existing crew members within our maintenance department. The Maintenance Coordinator's responsibilities include implementing preventative maintenance and liasing with service providers. To succeed in this role, you should demonstrate excellent organizational skills, and be able to think on your feet.

Responsibilities:

• Assisting all inbound calls, text messages, emails, and all other social media interactions
  regarding maintenance issues.
• Transitioning work orders and keeping in touch with the property owners, tenants, and technicians to fix any maintenance issues.
• Handle maintenance emergencies via phone and other channels.
• Negotiate quotations with technicians and property owners.
• Schedule assessments and repairs.
• Follows up on work order progress.

Requirements:

• Excellent written and verbal English communication skills.
• Previous experience in customer care or similar roles.
• Ability to stay calm and stressed when customers are stressed.
• Ability to multi-task, organize and prioritize tasks.
• Ability to work from 3:00 PM to 11:00 PM from the office.

How to apply:

Interested and qualified candidates are invited to submit their CV in English through the link below: