Junior Delivery & Support Manager — 3 Month Contract
Job Type: Full-Time
Location: Full-Time, On-Site
Office Location: Sheshi Nene Tereza, Prishtine
Working Hours: 10:00 AM to 6:00 PM, Monday to Friday
We are looking for a Junior Delivery & Support Manager to support day-to-day software delivery, QA coordination, task management, and client support across client projects and our own product.
This is a 3-month contract role with the possibility of extension.
The role is suitable for someone organised, proactive, and comfortable working with software teams, QA testers, Jira tasks, sprint planning, bugs, product issues, and client support requests.
Responsibilities
Your main responsibility will be to help keep software delivery and client support organised, making sure important tasks, blockers, issues, and follow-ups do not get missed.
You will help with:
- Reviewing Jira tasks daily and identifying blockers, unclear requirements, unassigned tasks, and items needing decisions
- Preparing short daily updates showing priorities, risks, blockers, client issues, and decisions needed
- Supporting sprint planning by helping prepare what is ready, what is blocked, and what should move out
- Coordinating QA workload and making sure testers have clear tasks and priorities
- Writing clear bug reports, task descriptions, acceptance notes, and test scenarios
- Following up with developers and QA to make sure work continues moving
- Checking delivered work against agreed requirements before it is escalated for final review
- Receiving and triaging client support requests
- Collecting proper details for support issues, including screenshots, steps to reproduce, impact, priority, affected user/device/location, and expected behaviour
- Communicating with clients to clarify issues, provide updates, and confirm when fixes are ready for testing
- Preparing simple release notes, internal notes, client update notes, and delivery summaries
What we are looking for
We are looking for someone who is structured, reliable, and confident enough to follow things through.
You should have:
- Good written and spoken English
- Strong organisation and follow-up skills
- Clear and professional communication with clients
- Basic understanding of software development, QA, and support processes
- Experience with Jira or similar task/support management tools
- Ability to write clear tasks, bug reports, support notes, and summaries
- Ability to understand software screens, user flows, and expected behaviour
- Confidence communicating with clients, developers, QA testers, and stakeholders
- Good attention to detail
- A proactive mindset and ability to work without being told every small step
We’re looking forward to your application! Please send your CV and salary expectations.
