Claims and Recoveries Specialist

	 	 
Pursuant to Article 10 and Article 11, paragraph 1, subparagraph 1.13 of Law No. 05/L-057 on the Establishment of the Kosovo Credit Guarantee Fund, as amended and supplemented by Law No. 08/L-138, the Kosovo Credit Guarantee Fund (KCGF) announces:
Vacancy Announcement
for
One (1) Claims and Recoveries Specialist
20/10/2026
Reference number: 01/2026
General Information
The Kosovo Credit Guarantee Fund (KCGF) is an independent legal entity established by law with the mission of facilitating access to finance for micro, small and medium-sized enterprises (MSMEs) in Kosovo. Through its credit guarantee instruments, the KCGF aims to support private-sector development, improve the business climate and promote job creation. In doing so, the Fund contributes to strengthening the production and service capacities of enterprises that generate added value in the economy.
By increasing MSMEs’ access to finance, the KCGF supports private investment and the development of local enterprises’ competitiveness. These interventions therefore have a positive effect on private-sector performance and contribute to improving the country’s trade balance.
Job Responsibilities
The Claims and Recoveries Specialist supports the KCGF in administering and assessing claims for payment under credit guarantees, as well as in monitoring and verifying recoveries from loans for which the KCGF has paid a guarantee claim. The Specialist will be responsible for the following duties:

Implementation of policies and procedures: Ensures the implementation of KCGF policies and procedures for managing credit guarantee risk, as well as the requirements arising from the Guarantee Agreements concerning claims for payment and recoveries.
Management and administration of claims for payment submitted by Registered Financial Institutions (RFIs), including:

Reviewing and assessing claim documentation submitted by RFIs to verify compliance with the conditions set out in the Guarantee Agreements and the KCGF’s internal policies;
Preparing recommendations and proposals on submitted claims for payment and, as appropriate, presenting them to the Claims for Payment Committee.

Management and monitoring of recoveries from loans for which guarantee claims have been paid, including:

Monitoring actions taken by RFIs to recover amounts paid under credit guarantees;
Maintaining regular communication with RFIs to follow the status of recovery processes after a claim has been paid and the measures taken;
Analysing recovery opportunities and identifying cases that require further follow-up;
Monitoring and verifying recovered amounts;
Preparing reports on the status, progress and results of recoveries.

Managing claims for payment and recoveries in relation to re-guaranteeing institutions, ensuring that claims and recovered amounts are administered, documented and followed up in accordance with the relevant agreements.
Analysing the portfolio of claims for payment and recoveries by reviewing data across economic sectors, regions, business characteristics, financial institutions and other relevant factors. The purpose is to identify trends and causes of non-payment, assess recovery results and propose measures to reduce risk.
Quality control: Verifies compliance with the requirements and conditions set out in the Guarantee Agreements between the RFIs and the KCGF, with a focus on documentation, procedures and actions related to claims for payment and recoveries.
Training and support for RFIs: Organises and delivers training for RFI officers responsible for recoveries on procedures for submitting and processing claims for payment, eligibility criteria, required documentation, obligations following payment of a guarantee claim, and procedures for monitoring and achieving recoveries.
Field visits: Conducts periodic visits to RFIs and, where necessary, to MSMEs to verify relevant information, review specific cases, assess recovery actions taken and identify opportunities to improve processes.
Performs other relevant duties assigned by the supervisor, in line with the nature and responsibilities of the position.

Qualifications
The Claims and Recoveries Specialist must meet the following requirements:

University degree in economics, finance, business administration, law, agriculture or another field relevant to the position;
At least five (5) years of relevant work experience in lending, debt collection or other areas related to credit;
Experience in the banking sector or in areas related to the financial sector is preferred.

The following skills and competencies will be assessed during the selection process:

Good knowledge of banking products and operations;
Strong analytical and decision-making skills;
Knowledge of loan recovery, enforcement and collateral realization procedures;
Ability to interpret loan agreements and related documentation;
Accuracy and attention to detail;
Good communication skills and ability to work in a team.

Assessment Process

The assessment of applicants will take place in three stages:

Review of applications to confirm that they meet the minimum requirements set out in these Terms of Reference (ToR);
Shortlisted candidates will be assessed through a written test;
Candidates who achieve the required score in the written test will be invited to an interview and assessed.


General Conditions
The Claims and Recoveries Specialist will be a regular staff member in accordance with the KCGF organisational structure and will be based at the KCGF offices in Prishtina. The Specialist must be willing to travel and attend meetings throughout the country.
The Claims and Recoveries Specialist will be offered a one (1)-year contract, with the possibility of extension based on a satisfactory performance evaluation and in accordance with the KCGF’s internal institutional policies and standards.
The Claims and Recoveries Specialist will have access to specialised training in line with the KCGF’s needs.
The employment contract includes a competitive monthly salary and benefits under the health and life insurance package.
Application
Applicants are required to complete the online application form available at https://fondikgk.org/careers and upload the following supporting documents:

Curriculum Vitae (CV);
Motivation Letter;
Relevant diplomas, certificates, and training records.

Application Submission:
All applications must be submitted exclusively through the online recruitment portal at https://fondikgk.org/careers by the specified application deadline.
The vacancy is open until 3 November 2026 at 16:30.
Note
 

Only applications with complete documentation will be considered.