Customer Support Executive - English & Italian Speaking (Remote)

	 	 
Customer Support Executive — English & Italian Speaking 
Minimum language requirement: B2 English or above, both written and spoken. Remote | Elara recruitment opportunity 
Elara is recruiting a Customer Support Executive on behalf of an international business operating an online platform. 
You must be fluent in both English and Italian, written and spoken, and have at least two years’ experience in customer support. You should be comfortable supporting customers independently in both languages. 
Candidates must be based in Kosovo.
The role 
You’ll help business customers resolve day-to-day enquiries, keep them informed and work with internal teams to get issues resolved. 
Your responsibilities will include: 

 Responding to customers through live chat, WhatsApp and email. 
 Resolving enquiries relating to orders, deliveries and use of the platform. 
Investigating issues, reporting website bugs and escalating cases when needed. 
Taking ownership of enquiries and following through to resolution. 
 Sharing customer feedback with relevant internal teams. 
 Working towards response-time and resolution-time targets. 

What we’re looking for 

 Fluency in English and Italian, written and spoken. 
At least two years’ customer support experience, including online support, live chat and calls. 
 Clear communication and a calm, practical approach to solving problems. 
Strong organisation and the ability to manage several enquiries across different platforms. 
 A proactive approach and confidence working with colleagues across departments. 
Comfort working remotely in a fast-paced international environment. 

To apply, submit your CV and confirm your English and Italian proficiency, current location and relevant customer support experience.