Full Remote Customer Support Specialist – Welsh & English Speaking

	 	 
Full Remote Customer Support Specialist – Welsh & English Speaking 
COMMERCEY (http://commercey.co) is looking for a motivated and capable Welsh and English speaking Customer Support Specialist to join a fast-growing company in a dynamic and stimulating environment for one of our international projects. 
The role is fully remote, Monday to Friday from 9:00 AM to 6:00 PM. 
The selected candidate will support customers by responding to inquiries, assisting with requests, and ensuring a positive customer experience across our support channels. The candidate will receive comprehensive initial training, which will continue throughout the 
employment period. This training will cover the company’s systems, support tools, and provide a complete overview of the company’s services and operational processes. 
Our primary goal is to enable the candidate to develop the necessary skills for the role and support their professional growth within the company. 
Key Responsibilities 
Customer Support 
Provide professional and friendly support to customers in both Welsh and English, responding to inquiries via email, helpdesk, or phone. 
Customer Assistance 
Help customers resolve issues, answer questions, and provide clear information regarding the company’s services. 
Case Handling 
Ensure customer requests are handled efficiently and escalate more complex issues to the appropriate internal teams when necessary. 
Customer Communication 
Maintain clear, respectful, and helpful communication with customers to ensure a high level of satisfaction.
Essential Requirements 

Fluent Welsh and English (spoken and written)
Strong communication skills
Good telephone communication skills
Customer-oriented attitude with empathy and patience
Ability to work remotely and manage tasks independently
Positive and reliable personality
Ability to work under pressure and handle multiple tasks

Experience 

Previous experience in customer support, call center, or client-facing roles is preferred
Experience using email support systems, helpdesk platforms, or CRM tools is considered a plus

What We Offer 

Fully remote work environment
Professional and international team
Continuous training and professional development
Opportunity to grow within a fast-growing company

For more information, please visit our website: 
http://commercey.co | https://pmable.co 
Availability for the new position is required as soon as possible. 
Please send your applications to: hr@commercey.co 
Phone number: +355 68 80 00 815