IT & Systems Administrator
ZION - Prishtina (On-Site, 14:00–22:00)
ZION is a locally rooted, owner-operated real estate firm managing a diverse portfolio of residential rental properties across New York City. We operate with an owner’s mindset, focused on disciplined execution, operational excellence, and long-term asset performance. As we scale, we are building a structured organization driven by accountability, clarity, and performance.
Position Summary
The IT & Systems Administrator is tasked with ZION’s technology - keeping our core business systems, IT infrastructure, and day-to-day tools running reliably for a distributed team.
This is a hands-on, generalist role, spanning across administering our property management and productivity systems (AppFolio, Google Workspace, phone systems), supporting users and devices, safeguarding data accuracy and security, and improving how the company works by streamlining and automating manual processes.
Schedule & Location
This is an on-site role in Prishtina, working 14:00 - 22:00 local time.
Key Responsibilities
- Systems Administration
- Administer and optimize ZION’s core systems - AppFolio (primary), Google Workspace and our phone/telephony platform.
- Manage users, permissions, extensions, mailboxes, and system settings across all platforms. Configure workflows, templates, and account structures to fit how the business operates.
- IT & Infrastructure Support
- Serve as the internal point of contact for all IT and system questions; troubleshoot issues end-to-end.
- Handle user onboarding and offboarding, including account provisioning, access, and data transfer.
- Procure, set up, and maintain company devices; manage basic office networking and connectivity.
- Data Integrity & Reporting
- Audit system data regularly to ensure accuracy and consistency across tenants, leases, and financial records.
- Generate operational and financial reports for the team.
- Maintain email deliverability and security (e.g. spam/routing and domain authentication health).
- Process Optimization & Automation
- Identify inefficiencies and standardize how systems are used across teams.
- Build and maintain light automations and scripts that connect systems and remove repetitive manual work.
- Evaluate tools and vendors, and recommend practical improvements.
- Support, Training & Documentation
- Train team members on system usage and best practices.
- Write and maintain clear SOPs and documentation so processes are repeatable and not dependent on any one person.
Qualifications
- Experience with AppFolio or a similar property-management system (Yardi, Buildium) is strongly preferred.
- Working knowledge of Google Workspace administration (users, groups, security settings) and its suite.
- Comfort with general IT support: devices, accounts, and basic networking.
- Familiarity with VoIP/telephony concepts and, ideally, light scripting or workflow automation tools.
- Strong written and spoken English.
- Detail-oriented, with strong problem-solving ability and a systems-oriented mindset.
Who You Are
- Resourceful and self-directed - comfortable owning problems end-to-end without someone to escalate to.
- Able to context-switch across many systems in a single day and stay organized.
- Process-driven and disciplined, with a habit of documenting what you do.
- Proactive in spotting inefficiencies and improving them.
- Reliable, consistent, and trustworthy with sensitive company and tenant data.
Why Join ZION?
At ZION, we value discipline, accountability, and clarity. This role sits at the center of operations, keeping every system the company relies on accurate, secure, and efficient — with real ownership and room to shape how we work as we grow.
We encourage qualified candidates to apply through the button below, or send a CV and Cover Letter in English to careers@myzion.com
