Receptionist & Patient Coordinator

	 	 
SWISS AZURA CLINIC – WE ARE HIRING
Receptionist & Patient Coordinator
Location: Prishtina, Kosovo
Employment Type: Full-Time, Flexible Shifts
About Swiss Azura Clinic
Swiss Azura Clinic specializes in DHI hair transplantation and advanced medical and aesthetic treatments. Backed by a professional team with over 10 years of experience in the field, the clinic combines medical expertise, modern technologies, and high safety standards to deliver personalized treatments to both local and international patients.
Position Overview
Swiss Azura Clinic is seeking a motivated, organized, and professional Receptionist & Patient Coordinator to join our team in Prishtina.
The successful candidate will be responsible for welcoming patients, coordinating appointments, managing daily reception activities, and providing professional communication and administrative support.
As the first point of contact for our patients, this role plays an important part in ensuring a welcoming, organized, and positive patient experience.
Key Responsibilities

Welcome and assist patients and visitors in a friendly and professional manner.
Manage and coordinate appointments for consultations, treatments, and medical procedures.
Answer incoming phone calls, messages, and patient inquiries through the clinic's communication channels.
Provide clear and accurate information about clinic services, treatments, consultations, and booking procedures according to established guidelines.
Register new patients and maintain accurate information in the clinic's management system.
Confirm appointments, send reminders, and coordinate scheduling changes.
Follow up with prospective patients and assist them throughout the booking process.
Collaborate with the medical and operations teams to coordinate patient visits and treatments.
Maintain patient confidentiality and handle personal information responsibly.
Ensure the reception and waiting areas remain organized and presentable.
Support administrative activities and other relevant daily clinic operations.

Qualifications & Requirements

Completed secondary education; university education is an advantage.
Very good/fluent English communication skills, both spoken and written, are mandatory.
Excellent interpersonal, communication, and organizational skills.
Good computer literacy and familiarity with basic office applications.
Professional, welcoming, and patient-oriented attitude.
Ability to multitask, prioritize responsibilities, and work efficiently.
Reliability, punctuality, and strong attention to detail.
Willingness to learn appointment management systems and patient communication procedures.
Flexibility to work different shifts and adjusted schedules according to clinic requirements.
Previous experience in reception, administration, customer service, hospitality, or related fields is an advantage, but not required.

What We Offer

A modern and professional working environment.
Training in clinic services, appointment systems, and patient communication procedures.
Opportunities for continuous learning and professional development.
Collaboration with an experienced and supportive team.
Long-term career development opportunities.

Application Deadline: 2 weeks
Join the Swiss Azura Clinic team!