Chief Operating Officer (COO)
Company: Swiss Orange Group
Location: Marigona Tower, Pristina, Kosovo
Work Model: On-site, 40 hours per week, Monday–Friday
Reports to: Chief Executive Officer (CEO)
Role Overview
Swiss Orange Group is seeking a hands-on COO to oversee daily operations, manage customer projects, coordinate staff activities, and support employee learning and development.
The initial focus will be on internal operations and team coordination. Direct customer communication is not required at the beginning but will become part of the role at a later stage.
Key Responsibilities
1. Project Management

Oversee customer projects, timelines, and deliverables.
Coordinate project teams and ensure successful delivery.
Monitor progress, resolve issues, and maintain quality.

2. Staff Management

Manage daily employee activities, workloads, and assignments.
Monitor team performance and productivity.
Coordinate onboarding, meetings, and internal communication.

3. Learning & Development

Organize employee training, workshops, and knowledge-sharing.
Coordinate learning plans and professional certifications.
Monitor skill development and identify training needs.

4. Operations & Reporting

Manage internal workflows and resource allocation.
Coordinate staff availability and capacity planning.
Track operational KPIs and report regularly to the CEO.
Gradually take on customer communication and coordination responsibilities.

Required Qualifications

Experience in operations, project management, or team leadership.
Strong organizational and people management skills.
Experience in IT consulting, Salesforce, or technology services is preferred.
Excellent communication and problem-solving skills.
Fluent English; German is an advantage.

Key Success Indicators

Successful project delivery and customer satisfaction.
Effective staff coordination and productivity.
Continuous employee learning and certification progress.
Efficient daily operations.

Application Requirements
This is a full-time, on-site position at our office in Marigona Tower, Pristina, working 40 hours per week, Monday to Friday.
Important: Applicants must include their salary expectations after first interview. 
All interested candidates can apply by email sales@swiss-orange.ai