Property Manager
ZION is a locally rooted property management company specializing in workforce housing across New York City. We are owner-operators who bring an owner’s perspective to every building, focused on long-term asset preservation, consistent cash flow, and tenant care. Our team takes pride in delivering hands-on management, strong compliance, and clear communication across all aspects of operations.
Position Summary
The Property Manager plays a vital role in supporting day-to-day property management operations across ZION’s NYC portfolio. This is a full-time, on-site position based in Prishtina, with working hours from 14:00 to 22:00. This position ensures exceptional customer service for residents, smooth coordination between teams, and efficient administrative support for property managers.
This is a full-time role for a detail-oriented, proactive, and highly organized individual who thrives in a fast-paced environment and is committed to delivering quality and consistency.
Key Responsibilities:
- Resident & Customer Support
- Serve as the first point of contact for tenant inquiries via phone and email.
- Address resident questions, concerns, and maintenance requests promptly and professionally.
- Guide clients through troubleshooting steps and provide accurate information about property services.
- Maintain high levels of customer satisfaction through clear, courteous communication.
- Administrative & Operational Support
- Support property managers with day-to-day administrative tasks.
- Organize and maintain digital and physical files, ensuring accuracy and accessibility.
- Prepare detailed documentation, reports, and listings for apartment rentals.
- Assist in scheduling inspections, maintenance visits, and vendor appointments.
- Keep reception and common office areas organized and presentable.
- Collaboration & Process Improvement
- Coordinate with property management, maintenance, and accounting teams to ensure seamless communication.
- Assist in implementing and improving internal processes, reporting tools, and customer service systems.
- Contribute to operational efficiency and cost-effectiveness across the portfolio.
Qualifications:
- Basic computer literacy and familiarity with spreadsheets and word processing software.
- Strong written and spoken English communication skills.
- Prior customer service or administrative experience preferred, but not required.
- Excellent organization, multitasking, and problem-solving abilities.
- Positive attitude, strong work ethic, and attention to detail.
Why ZION:
At ZION, we’re more than property managers, we’re operators who care. We believe in transparency, accountability, and pride of ownership. Joining our team means being part of a mission-driven company focused on raising the standard of property management across New York City.
We encourage you to apply through the button below for this exciting opportunity, or send us a CV in English at careers@myzion.com
