About TP
TP is the largest global customer service company offering outstanding career opportunities. Our team counts more than 500,000 colleagues in over 90 countries worldwide with more than 40 years of tradition. TP is listed on the Euronext Paris stock exchange, is part of the UN Global Compact initiative and is certified by Great Place to Work®.
About the Role
Focus on solution design and technical implementation of Operate & Assist solutions (Operate Insights, translation tools, Knowledge Management) for GSM clients.
Key Responsibilities:
- Evaluate customer processes to identify and assess automation potential.
- Configure and deploy Voice and Chatbot solutions on standard Conversational AI platforms.
- Apply Advanced Prompt Engineering and integrate systems via APIs.
- Write clean, maintainable code in JavaScript and Python to support integrations.
- Ensure structured project management and deliver thorough technical documentation.
Must-Have Requirements
- Languages: Knowledge of German language is considered an advantage and English (written & spoken).
- Experience: Minimum 5 years as Solution Architect, Data/Integration Engineer, or Technical PM.
- Proven track record in Voice/Chatbot implementations on market-standard platforms.
- Strong skills in Prompt Engineering and platform configuration.
- Solid programming skills in JavaScript and Python.
- Experience with API integrations, system architecture, and process automation evaluation.
Nice-to-Have
Basic understanding of workflow automation tools (n8n, Make, Power Automate) and CX industry experience.
What will TP provide you?
- Work in a company based on German standards and international opportunities
- Professional training and continuous development
- Salary higher than the competitive market salary for the position
- Full equipment for working from home
- Employment contract (not part-time work)
How to Apply?
Apply by clicking the Apply button.
