Technical Support Engineer

	 	 
Job Title: Technical Support Engineer 
Location: Prishtina, Kosovo 
Company Overview 

Sent is building the messaging infrastructure that powers how businesses communicate with their customers. We provide a unified API for SMS, WhatsApp, iMessage, and RCS, making it simple for developers to reach people on any channel. Backed by $5.8M in funding, we're growing rapidly and building the future of business messaging. 
Position Summary 
We are seeking motivated and technically skilled Technical Support Engineers to join our growing team in Prishtina. This role will serve as the first point of contact for developers and businesses using the Sent platform, helping customers troubleshoot technical issues, resolve integration challenges, and ensure a seamless experience. 
As part of our support team, you will help provide 24/7 customer coverage through a rotating shift schedule alongside a team of 4–5 support engineers. 
Key Responsibilities 

 Troubleshoot and resolve customer technical issues related to APIs, messaging services, and platform integrations. 
 Diagnose API errors, messaging failures, and system-related issues across SMS, WhatsApp, iMessage, and RCS channels. 
 Provide timely and professional customer support via various communication channels. 

Escalate complex issues to engineering teams with clear documentation and reproducible steps. 
Create and maintain support documentation, troubleshooting guides, and internal knowledge resources. 
Identify recurring issues and provide feedback to product and engineering teams.
Monitor support queues and ensure service-level expectations are met. 

Qualifications & Skills 

 2+ years of experience in Technical Support, Customer Support, SaaS, Telecommunications, FinTech, or a related field. 


 Excellent written and verbal English communication skills (C1 or C2 proficiency required). 
Strong technical aptitude and problem-solving skills. 
 Understanding of APIs, web technologies, logs, and troubleshooting processes.
 Ability to work independently and manage multiple priorities in a fast-paced environment. 
Strong attention to detail and customer-focused mindset. 
 Experience supporting developers or technical users is highly preferred. 
 Experience with messaging platforms or telecommunications is considered a strong advantage. 

What We Offer 

 Opportunity to work with a fast-growing US technology company. 
 Exposure to international customers and cutting-edge messaging infrastructure. 
Career growth opportunities within a rapidly expanding organization. 
 Private health insurance (50% coverage of family members premiums as well). 
 Salary package ranging from €900–€1,200 gross per month, depending on experience. 
Additional compensation for overnight shifts. 
 Snacks, treats, coffee, and refreshments in the office. 
 Modern and collaborative work environment. 
 In accordance with Kosovo Labor Law. 

Office Location 

 Prishtina, Kosovo. 

Work Schedule 
To ensure continuous customer support coverage, our team operates on a rotating 24/7 schedule. Shifts may include: 

 Day shifts 
 Evening shifts 
 Overnight shifts 
 Weekend coverage 
 Public holiday coverage 

Schedules are planned in advance and distributed fairly across the team. 
How to Apply 
To apply, please complete the application through our Recruitment Application Form. If you have any questions, feel free to contact us at hr@sent.dm. 
Only shortlisted candidates will be contacted. 
Application Deadline: 17.07.2026