Customer Support Engineer (m/f/d)


Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our team in Prishtina, Kosovo, we are looking for a motivated and enthusiastic:

Customer Support Engineer (m/f/d)

Job-ID: 21028

to join our international team at the earliest possible date.

Main tasks and responsibilities:

  • Walk customers through a range of processes and assist them in different areas related to Quipu applications troubleshooting;
  • Understanding customers’ needs and fulfil them promptly
  • Managing first level support tickets;
  • Escalation of tickets with pre-analysis and investigation results when required;
  • Maintain systems documentation including guidelines and forms;
  • Organize training material for our clients and provide on-site trainings;
  • Follow up of service incidents and contribution to their resolution;
  • Active support in systems maintenance tasks;
  • Achieve the general knowledge of Quipu Processing Centre Services on customer-based level.


  • University Degree preferable in scientific field (Computer Science, Engineering, etc.);
  • Ability to manage customer information with a high level of attention to detail;
  • Comfortable in travelling and working face-to-face with the clients;
  • Highly proficient in spoken and written English;
  • Ability to adapt to dynamic work environment;
  • Grasp new knowledge in a short time;
  • Knowledge of Electronic Financial Transactions processing (optional).

Our offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties;
  • Challenging and varied work;
  • Flat management structure;
  • Long-term prospects with plenty of opportunities for development and growth;
  • Excellent team-oriented and international working environment;

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

Classification: Restricted to ProCreditGroup


The deadline for receiving of applications is 30th July 2021. Please include the Job-ID in your application.

Shikime 1543
Kategoria Informatikë
Skadon Ka skaduar!
Orari Full Time
Lokacioni Prishtinë
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