Ciao Berto

Quality Assurance Enhancement Officer


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Ciao Berto, a high hand company leader on the furniture market is looking for a Quality Assurance Officer candidate that covers a broad range of issues and has the potential to make a difference in how the design industry is perceived in the Balkan region, European vision and in a broad international market. We’re seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our Customer Experience to the next level with respect to the accuracy, security, and safety. You will be charged with developing a complete QA program that not only safeguards the quality of our products but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in productions, pre-sales activities and the post-sale experiences.

Location                              Pristina
Salary                                   Depending from the candidate skills
Application Deadline         2nd of February 2021
Job Function                      Quality Assurance Enhancement officer
Contract Type                     Full time permanent (6 months of probation)
Hours                                   Over 40h/week with flexibilities on occasional weekends
Extra                                     Driving License
Application                          Send your CV with the cover letter at:

Objectives of this Role

  • Interpret, build upon, and comply with company quality assurance standards;
  • Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions with the HR Specialist;
  • Document quality assurance activities with internal reporting and audits;
  • Develop new standards as needed, and create testing protocols for implementation across all the customer experience journey;
  • Identify training needs and take action to ensure company-wide compliance;
  • Pursue continuing education on new solutions, technology, and skills.

Daily and Monthly Responsibilities

  • Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables;
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs;
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements;
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints;
  • Monitor risk-management procedures with the HR department, maintain and analyze problem logs to identify and report recurring issues within the staff;
  • Create and maintain an efficient to quality assurance team on systems, policies, procedures, and core processes.

Skills and Qualifications

  • Degree in Psychology, Law, Perception or related fields;
  • Excellent language skills in the Albanian language and English language (C1), Knowledge of German Language are a bonus point;
  • Experienced in the Quality managing system;
  • Superb computer competence, including database management;
  • Knowledge of quality assurance terminology, methods, and tools;
  • Analytical, problem-solving, and decision-making skills;
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice;
  • Understanding of Agile/Scrum methodology and how QA functions within it.
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