Business Intelligence Manager (International Client)


This job advertisement is not inteneded for HumanPower, therefore it is published on behalf of a client.

Title:                     Business Intelligence (BI) Manager 
Location:             Prishtina

Company Type:  Worldwide Leading Corporate with 350,000 employees globally

Job Type:              Full Time
Contract:               Longterm
Education:            At least Bachelor Degree
Salary:                   International Scale Salary


We are seeking to hire an experienced Business Intelligence Manager for the world’s biggest corporate in its industry with more than 350,000 employees globally. The candidate should have extensive experience in MS SQL, reporting and data analytics. 

Job Summary:

  • BI Manager, with experience and Good knowledge when using tools and systems in MS SQL, as well as the use of report visualization tools.
  • Able to quickly convert data from data warehouses into reporting and analytics solutions.
  • Ability to understand business requirements and execute actions with your work team to propose tools and reports that provide value for decision-making.
  • Ability to technically develop your work team, in the field of database programming, visualization and reports.
  • Deep understanding of database fundamentals, including database design.
  • Excellent skills in written and verbal communication.
  • Teamwork with the BI Director and Report Analysts to develop the needs of data structures and programming of reports and solutions

Key Responsibilities:

  • Responsible for converting, together with his team, the data into useful information automatically for decision-making, as well as discovering key values ​​in the indicators that help improve the business.
  • Responsible for the development of the database programming team.
  • Responsible for the implementation and maintenance of automation processes and standard production reports on different web, mobile, automatic alerts, etc. platforms.
  • Responsible for the development of customer operations and / or business, providing added value proposals to analytical solutions.
  • Responsible for taking reporting requirements (KPIs and their dimensions) as well as taking data from all sources and transforming (ETL).
  • Review the progress of tools and follow up on new needs with the Operational Leadership, QA, WFM Directors and client staff.
  • Responsible for the integrity of the data collected from various sources of the company to guarantee its accuracy and veracity.
  • Responsible for customer relations, working together to develop analytics based on company and customer data.


  • Engineering, programming or related graduate.
  • Diploma or courses in data analysis or programming in databases or reporting, data mining or bigdata.

Work Experience:

  • At least 6-8 years’ experience in database programming (ETLs, stored procedures) in MS Sql Server 2016 or higher, oriented to data analysis for decision making.
  • Experience in developing reports with standard tools (Reporting Services, QlickView, PowerBI or similar).
  • Experience in managing work teams
  • Experience in relations with internal and external clients.
  • Preferred experience in the call center environment, knowledge of the call center KPIs. Experience in analyzing information, developing trend analysis.

Technical Skills (best case):

  • Database programmer expert (MS Sql Server 2016 or higher, SSIS) oriented to information analysis.
  • Datawarehouse programming
  • Data mining techniques
  • Information visualization tools (MSRS-Reporting Services, Power BI, Tableau, Qlickview, Microstrategy, Cognos or similar).
  • Advanced Excel in information analysis and Visual Basic for applications.
  • Programming languages ​​for automation scripts (VBScript, JScript, etc.)
  • Knowledge of telephony systems (Avaya, Genesys, etc.) as well as ticketing CRMs (zendesk, bliss, etc.)
  • Solution-oriented and analytical approach
  • Knowledge of Visual Studio and HTML programming desirable but not exclusive.
  • English proficiency

Reporting line:

  • Bold line to the international Business Intelligence Director

How to Apply

HumanPower L.L.C in Prishtina, is the recruitment partner for the international company which requires this job position.

Please apply by clicking on the button below. The deadline for application is until 22nd of January 2021

Shikime 1611
Kategoria Informatikë
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Orari Full Time
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