Monitoring Engineer (m/f)


Quipu is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our office in Prishtina, Kosovo, we are looking for a motivated and enthusiastic:

Monitoring Engineer (m/f)

Job-ID: 20013

to join our international team as soon as possible.

Main tasks and responsibilities:

  • Monitor hardware and application resources
  • Detect, prevent and where possible eliminate service degradation
  • Emergency escalation point for operational and service incidents
  • Provide assistance to our Customers through our official escalation Hotline phone number and skype account
  • Perform predefined support activities for Call Centre service
  • Analyse fraud alerts generated by our Fraud Monitoring System
  • Perform risk assessment, detect and escalate potential Fraud


  • University Degree in scientific field (Computer Science, Engineering, etc.)
  • Good attitude towards learning new topics
  • Customer oriented and good communication skills
  • Flexibility and reliability to work in 24/7 shifts
  • Highly proficient in spoken and written English
  • Knowledge of Electronic Financial Transactions (preferable)
  • Experience with monitoring tool SolarWinds (optional)
  • Experience with network and communications (optional)
  • Experience in Fraud Detection methods and applications (preferable)

Our offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  • Challenging and varied work
  • Flat management structure
  • Long-term prospects with plenty of opportunities for professional development and growth
  • Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:


The deadline for receiving of applications is 9th March 2020.

Please include the Job-ID in your application.

Shikime 2023
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