Chief of Section, Service Delivery


Chief of Section, Service Delivery, PRISTINA, Kosovo, PRISTINA, Kosovo

Closing date: Monday, 24 February 2020

Posting Title: Chief of Section, Service Delivery, P5


Department/Office: United Nations Mission in Kosovo

Duty Station: PRISTINA_ISC

Posting Period: 10 February 2020 - 24 February 2020

Job Opening Number: 20-Logistics and Supply Chain-UNMIK-121676-F-Pristina (M)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting

The position is located in United Nations Interim Administration Mission in Kosovo. Chief Service Delivery will report directly to Chief of Mission Support.


Under the authority and supervision of the CMS, the Chief of Section, Service Delivery Management, Mission Support Division, UNMIK is responsible for the overall management of technical and logistical support services, in the Service Delivery pillar, to all Mission components through planning, coordinating and delivering integrated technical and logistical services including management of staff, assets and budgetary resources.

The Service Delivery pillar comprises the Office of the Staff Counsellor, the Transport Unit, the Medical Cell and the Facilities Management Unit.

Within delegated authority, the Chief of Section, Service Delivery Management P-5 is responsible for the following functions:

  • Exercises managerial and supervisory control over the logistics, technical and operational support within the Service Delivery pillar. Works in close cooperation with MSD Service Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate and submitted in a timely manner to allow for processing through the supply chain in time to meet client requirements. Contributes to planning for and resourcing operational requirements in close coordination with all Mission components to ensure successful implementation of mission mandated tasks.
  • Manages and coordinates the multifunctional support service requirements between the U.N Headquarters, Mission components and other UN and non-UN entities to ensure efficiency and effectiveness of support services. Acts as the principal liaison between the Mission, the Regional Service Center/Global Service Center and the Headquarters as appropriate for support delivery service matters and coordination of day-to-day support services at Mission Headquarters and Sectors/Field Offices including UN Office in Belgrade, Mitrovica Regional Office and Peja/Pec Office. Implements UNHQ policy and develops Mission procedures to ensure support services satisfy UN regulations and rules.
  • Initiates the development and implementation of the service delivery work plan, prioritizes and anticipates requirements. Implements policies and procedures to facilitate achieving work plan goals.
  • Develops and monitors KPIs to ensure consistency and improvements in service delivery.
  • Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police deployment in all sectors of the Mission. Ensures that logistical requirements take account of gender-specific needs. Acts as work force planner, Hiring Manager and First Reporting Officer for the Service Delivery pillar and Section Chiefs respectively.
  • Assumes responsibilities of Certifying Officer for the budget allocation to the Service Delivery pillar. Required to chair or be a member of technical and operational bodies. Advises senior management (CMS, Head of Military or Police components or any other relevant civilian Head of component) on support services management, structures and staffing levels ensuring that they are, at all times, adequate to meet the requirements of the mission support concept. Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of the Service Delivery pillar.
  • Coordinates budgetary requirements for Service Delivery pillar, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and CMS.
  • Provides technical and professional response to BOA, OIOS audit observations and ensures that agreed observations are implemented in a timely manner.
  • Performs other related duties as required.


Professionalism: Knowledge of the substantive field of work in the area of logistics service delivery. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Ability to apply discretion and sound judgment in applying technical expertise to resolve complex and/or sensitive issues. Knowledge of logistics service delivery operations, procedures and practices. Knowledge of project management. Ability to develop and ability to apply logistics service delivery procedures and programmes. Ability to provide professional technical advice in a broad range of logistics service delivery areas. Knowledge of institutional mandates, policies and guidelines related to logistics service delivery and knowledge of the institutions of the UN system. Excellent negotiating and leadership skills.Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies;Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time


Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary.


Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years of progressively responsible experience in at least three of the logistic service delivery areas: fleet management, air operations, medical services, construction, building management or facilities management, conference services, rations, fuel, or contract management is required.

At least four years of management experience in the area of service delivery, of which at least two years in managing service delivery operations in an international environment is required.

Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable.

Experience in planning, deployment or sustaining field operations is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required; knowledge of the other is desirable.


Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This 'Recruit from Roster' job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term 'sexual exploitation' means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term 'sexual abuse' means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term 'sexual harassment' means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on 'Manuals' hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


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