TLScontact

Visa Application Center Agent

	 	 

We are looking for a full time Visa Application Center Agent in Pristina, Kosovo. Working days will be from Monday-Friday (40 hours per week). Fixed 10 months contract with a possibility of extension.

Responsibilities:

  • Handle day-today Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,
  • Following an established and defined filing and administration process, guided by a computer-based system,
  • Ensure engagement with applicants, provide a first-class service and positive customer experience,
  • Flag to Management/Supervision applications that may give rise to concern,
  • Handle customer complaints assertively, and efficiently,
  • Handle problem customers assertively and diplomatically,
  • Support initiatives to support the ongoing improvement of business performance,
  • Support colleagues to develop and implement continuous improvement initiatives,
  • Performs business trips abroad when required by the Management.

Working Hours

  • Full time- Monday to Friday
  • 08:00-16:00

Key attributes

  • General administration skills & experience on a similar job,
  • Attention to details,
  • Strong English language knowledge,
  • All local languages knowledge
  • Strong IT knowledge (previous experience in IT area is a plus),
  • Working knowledge of carrier methodologies advantageous but not essential.

All the interested candidates can apply by sending their CV's in this email address: nataliya.fedchuk@tlscontact.com

Who we are: TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and our contact centers are the essential link between organizations and their customers.

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Shikime 2994
Kategoria Telekomunikim
Skadon 22 ditë
Orari Full Time
Lokacioni Prishtinë
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