Job Title: Community Engagement Officer for Serbian-majority communities

Contracting Authority: Advocacy Training and Resource Center (ATRC) 

Project: Public Information and Awareness Services for Vulnerable Communities in Kosovo (PIAKOS) 

Funded by: The World Bank through the International Bank for Reconstruction and Development (IBRD), acting as administrator of the State and Peace Building Multi-Donor Trust fund. 

Expected start date: March/April 2024. 

Duration: 1 year with the possibility of extension

Appointment Type: Full time

Application deadline: 21 February 2024 at 4:00 PM 

Locations: Kosovo-wide

The World Bank’s mission is to help the Bank's clients in the ECA region to reduce poverty and achieve environmentally and socially sustainable development.

The PIAKOS project, under the aegis of the World Bank/State and Peacebuilding Fund and implemented by the Advocacy Training & Resource Center (ATRC), aims to address the critical need for improved access to information and counseling services for women, youth, and vulnerable persons in Kosovo. The objective of the Project is to improve access to land and property registration information and counseling services for women, youth, and vulnerable persons in Kosovo. The project spans the entire territory of the Republic of Kosovo, emphasizing regions inhabited by ethnic minorities and other vulnerable communities.

The Community Engagement Officers' role will be pivotal in fostering connections between the PIAKOS project and the communities it serves in close cooperation with Partner CSOs. They will design, develop, and oversee strategies and initiatives to actively involve community members, particularly focusing on ethnic minorities, women, youth, and vulnerable populations. Their role is crucial in ensuring that project interventions resonate with the community's needs and aspirations.


Community Outreach

  • Develop and implement comprehensive community outreach strategies to promote the project's objectives and activities.
  • Coordinate and conduct community meetings, workshops, and dialogues to disseminate information and gather feedback.

Stakeholder Collaboration

  • Foster relationships with Municipality officers, community leaders, local organizations, and other stakeholders to ensure their active involvement and support for the project.
  • Act as a liaison between the project team and the municipalities, community, ensuring clear and open lines of communication.

Feedback Mechanism

  • Design and manage feedback mechanisms to collect community opinions, concerns, and suggestions regarding project interventions.
  • Analyze feedback to inform project adjustments and ensure interventions are culturally appropriate and community-centric.
  • Identify areas to be addressed by Partner CSOs.

Capacity Building

  • Organize and facilitate training sessions and workshops for community members on land and property rights, registration processes, and other relevant topics.
  • Empower community members, especially marginalized groups, to actively participate in project activities and decision-making processes.

Conflict Resolution

  • Address and mediate any community concerns or conflicts arising from project interventions.
  • Work collaboratively with community leaders and stakeholders to find amicable solutions.


  • Prepare regular reports detailing community engagement activities, challenges, outcomes, and community feedback.
  • Provide insights and recommendations to the Project Manager and team based on community interactions and feedback.


  • Champion the rights and needs of the community within the project framework, ensuring that interventions are designed with a community-first approach.
  • Advocate for the inclusion of traditionally marginalized groups in project activities and decision-making.


  • A Bachelor’s degree in Social Work, Community Development, Sociology, or a related field.
  • At least 5 years of experience in community engagement or community development, preferably in international development projects.
  • Familiarity with the socio-cultural dynamics of Kosovo, especially concerning land and property rights.
  • Strong interpersonal, mediation, and negotiation skills.
  • Excellent communication skills in Serbian English, proficiency in Albanian is desired.
  • Demonstrated ability to work collaboratively with diverse community groups and stakeholders.
  • Resident of Kosovo.
  • Driver’s license.


  • This is a full-time position.
  • Location and Work Arrangement: The selected candidate for the position of Community Engagement Officer will be working remotely, with the expectation of possessing a dedicated workspace to facilitate efficient and focused work. Additionally, the candidate should have access to a personal vehicle as the role requires travel within Kosovo. Advocacy Training and Resource Center (ATRC) will cover all expenses related to traveling for work purposes.
  • Remuneration will be competitive and commensurate with qualifications and experience.

Submit your application, comprising your CV and Cover Letter, to jobs@advocacy-center.org by 4:00 PM on February 21, 2024. Ensure the subject line reads ‘Job Title – NAME SURNAME’ (e.g., ‘ Community Engagement Officer – Name and Surname’).  

We are committed to fostering inclusivity and ensuring equal employment opportunities for all individuals, irrespective of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, or other legally protected characteristics. We particularly encourage applications from citizens of Kosovo within the Serbian community, as we value and seek to amplify diverse voices within our organization.

Join us in contributing to sustainable development through impactful community initiatives! 

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