Re-Advertisement: Terms of Reference (ToR) - Engagement of three (3) thematic experts/ supervisors / Company to provide direct supervision to non-formal service providers

Save the Children

Strengthening social services provision for the most vulnerable groups in Kosovo, in response to COVID-19

Re-Advertisement: Terms of Reference (ToR)

Engagement of three (3) thematic experts/ supervisors / Company to provide direct supervision to non-formal service providers

  • Background on Save the Children

Save the Children is the leading global independent organization for children. Save the Children believes every child deserves a future. Around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our vision: A world in which every child attains the right to survival, protection, development and participation.

Our mission: To inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Our values: Accountability, ambition, collaboration, creativity and integrity.

We are committed to ensuring our resources are used as efficiently as possible, to focus them on achieving maximum impact for children.

  • General information on the project

Through the project “Strengthening Social Service Provision for the Most Vulnerable Groups in Kosovo in Response to Covid-19”, financed by European Union Office in Kosovo, Save the Children Kosova/o aims to contribute to an effective transformation of the social services system in Kosovo to improve quality and availability of the local social and community-based services for children and vulnerable people living at social risk. This will be achieved through three (3) components: Enhancing availability of and accessibility to social services; Strengthening the capacities to enhance the adequacy, effectiveness, efficiency, affordability and quality of the social services; and Awareness raising and advocacy.

  • Objective

The current task is related with the provision of direct supervision of social service providers of the 47 Sub-Grantees (licensed NGOs and shelters providing social services) with more than 100 service providers. Thematic experts/Supervisors will offer case consultation and supervision, assist social service providers in complex cases by providing feedback, helping service providers navigate ethical dilemmas, proposing strategies for effective client engagement and intervention as well as proposing self-care practices to prevent burnout. Through creating a supportive environment, non-formal service providers will have the opportunity to discuss their challenges and stressors that they face on their work with clients. Overall, Thematic experts/Supervisors will offer support and guidance to help social service providers deliver effective and impactful services to their clients while promoting their professional growth and well-being.

Save the Children Kosova/o is looking for three (3) Thematic Experts/ Supervisor / local Company to deliver supervision for service providers at 1.5 hours per session in each 47 licensed NGOs which are located throughout Kosovo.

  • LOT1: 1 (one) Thematic Expert/ Supervisor to provide supervision sessions for 19 NGOs in the region of Prishtina – 10 days of engagement (2 sessions per day) + 1 day for final report, in total 11 days.
  • LOT 2: 1 (one) Thematic Expert/ Supervisor to provide supervision sessions for 14 NGOs in the region of Ferizaj, Gjilan, Mitrovica – 6 days of engagement (up to 3 sessions per day) + 1 day for final report, in total 7 days.
  • LOT 3: 1 (one) Thematic Expert/ Supervisor to provide supervision sessions for 16 NGOs in the region of Gjakova, Prizren, Peja – 7 days of engagement (up to 3 sessions per day) + 1 day for final report, in total 8 days.

For Companies: One Company that offers three thematic experts for the entire consultancy.

  • Location and official travel included

The contracted services will be performed in Kosovo, with field visits in seven regions of Kosovo depending on the location of the licensed NGOs/Shelters that provide social services.

  • Services to be provided by the Thematic Expert/ Supervisor

The selected Thematic Expert/ Supervisor / Company will have the task of providing direct supervision services to non-formal service providers part of NGOs working directly with cases.

Experience and skills required

Save the Children Kosovo/o is seeking for Thematic Experts/ Supervisors with the necessary expertise in the social services system in Kosovo and provision of supervision sessions/services.

Interested applicants must demonstrate the following skills:

  • Master's degree in the field of social sciences - Social Work, Psychology (PhD would be considered as an advantage);
  • Proven knowledge and experience on supervision
  • Extensive proven knowledge in the field of social services and social welfare in Kosovo
  • Proven experience in providing supervision sessions/services to social service providers.
  • Analytical ability to understand and explain complex ideas and problems in simple and understandable language;
  • Expertise in facilitating processes of similar complexity;
  • Ability to produce high quality products and within the deadline;
  • Very good knowledge of English and Albanian (written/spoken). Knowledge of the Serbian language would be considered a STRONG advantage;
  • Ability to understand needs of social service providers and communities represented by them.
  • Save the Children Kosovo expects the following results within the following deadline:


Estimated start date: November 27, 2023

Estimated completion date: December 14, 2023

Status updates/reporting

The selected Thematic Expert/ Supervisor must maintain constant communication with Save the Children Kosova/o representatives throughout this period.

  • Acceptance

The assigned deliverables will be accepted by:

       -    Project Manager within 5 days from the date of delivery.

  • General assumptions and possible support

Save the Children Kosova/o within the project, ‘Strengthening social service provision for the most vulnerable groups in Kosovo, in response to COVID-19’ funded by European Union Office in Kosovo, foresees to strengthen the cooperation of public and non-public service providers. Additionally, within the consultancy, Save the Children Kosova/o besides its technical role during the consultancy, feedback on proposed approaches will be provided.

  • Payment information

Other important information

As a condition of entering into a consultancy agreement, the Company/individual(s) must sign the Save the Children International Child Safeguarding Policy and abide by the terms and conditions thereof.

How to apply for services

Interested Candidates are welcome to apply by sending the documents listed below to procurementkosovo@savethechildren.org. with the subject line:

  • For LOT 1 (Subject): Supervisor_Lot1
  • For LOT 2 (Subject): Supervisor_Lot2
  • For LOT 3 (Subject): Supervisor_Lot3
  1. The technical proposal should have the following details: Understanding of the task and the works derived from it, Methodology and approach to be used for the supervision sessions, Operational plan with clear timeframe.
  2. The financial proposal for each working day (taking into consideration that one session will be conducted per day) including the offer in the gross amount (for individuals) before any home country tax deductions.
  3. Curriculum Vitae.
  4. For Companies: Business Certification

The application deadline is: November 22, 2023 until 4:30 p.m.

Selection criteria

Applications will be evaluated taking into account the evaluation criteria as follows:

LINK: https://kosovo.savethechildren.net/news/re-advertisement-terms-reference-tor-engagement-three-3-thematic-experts-supervisors-company

KosovaJob është rrjeti më i madh i punësimit në Kosovë i certifikuar nga Bureau Veritas me ISO 9001:2015 Standardet për kualitet