Outbound Relationship Associate

About us

The Ortus Club is a b2b marketing company specialized in virtual and in-person knowledge-sharing discussions. We run approximately 50 events a month for our clients and help them create environments that can start meaningful business relationships, globally. 

We are a young, multicultural team of 140, scattered around the world but with our newest growing team in Pristina, Kosovo. We encourage you to take a look at our Meet the Team section on our Careers page!

The Role

As a Follow-Up Director, you will be in charge of helping connect the senior-level executives and top decision-makers who attend our events with our clients. You will act as a key component in ensuring the relationship between the executives attending our knowledge-sharing discussions and the clients who help organize the event is solidified.

Responsibilities

• Building and maintaining positive relationships with clients and event guests
• Reaching out to guests and clients to arrange meetings between them
• Conducting outbound calls, messaging, and email communications
• Provide support in the guesting of Ortus Club events
• Ensuring that we keep an excellent meeting attendance rate and post-event response rate 
• Collaborate with other departments to continuously improve our events and create a positive and impactful guest and client experience
• Acting as a point of contact for guest inquiries, complaints, or issues, and working collaboratively with internal teams to provide timely and effective solutions
• Monitoring and updating all relevant sheets with vital event information (e.g., guest list, contact information, event schedules)
• Maintaining accurate records and data, and ensuring the timely completion of administrative tasks
• Drive successful conversion of incoming calls into confirmed appointments, maximizing the number of qualified leads scheduled for further engagement

Qualifications

• Bachelor’s degree from a leading university
• Fluency in English (bonus for fluency in French, Italian, Spanish, or German)
• Excellent presentation and communication skills
• Fast learner and keen attention to detail
• Capacity to adapt to different environments and out-of-the-box situations
• Impeccable work ethic and high level of energy
• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively
• Experience working with outbound calls