Hospitality Customer Support Representative
2 OPEN JOB POSITIONS
FULL TIME SUMMER JOB
Sonnecto® is a tech-driven BPO company with remote specialized teams in South Europe (Kosovo). We enable the most efficient digital transformation and customer growth through dedicated customer support experts, custom solutions, and a growth-oriented approach.
Expectations / Duties
- Communicate with customers through email, phone, online chat or social media to resolve their questions or concerns;
- Maintain and update customer information as necessary;
- Upload & arrange files;
- Keep records of customer interactions, transactions, comments, and complaints;
- Ensure customer satisfaction and provide professional customer support;
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills / Requirements
- English language - medium proficiency;
- Familiar with e-mail, internet browsing, research;
- Ability to use phone and computer systems;
- Motivation to work in teams;
- High School Diploma; college degree preferred;
- Customer service experience is a plus.
Working with Sonnecto
- Competitive salary, pension + health insurance;
- Inspiring, friendly and fun environments;
- Market-oriented training and coaching;
- Location: Prishtina - City Center;
- Internal development plans and inspiring career paths.
If you want to join this great opportunity, send your resume, specifying the role you are applying for, to jobs@sonnecto.com no later than 16th of June, 2023. Feel free to write to us if you have any questions before you apply.
Please note that only short-listed candidates will be notifed.
