IT Support Officer


Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London, and New York - our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

  • Assist with day-to-day IT requests;
  • Serve as the first point of contact for users seeking technical assistance over the chat, ticket email, phone or remote support sessions;
  • Perform remote technology support;
  • Build, maintain databases and lists, and ensure organization/creation of proper processes and standard operating procedures (SOP’s)
  • Assist in account administration including security, SharePoint management, Exchange management, Teams management, etc;
  • Assist in email/account migration;
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners;

Skills / Technology / Requirements

  • Minimum of 1 year of experience working in a similar IT helpdesk position;
  • Experience in Office 365 Administration;
  • Working knowledge of Google Suite products, Microsoft Windows, other related platforms;
  • Understanding of various communication mediums such as Slack, Zoom, Microsoft Teams, Google Meet, etc;
  • English language - medium to high proficiency.

Working with Sonnecto

  • Competitive salary + health insurance;
  • Inspiring, friendly and fun environment;
  • Market-oriented training and coaching;
  • Location: Prishtina - City Center;
  • Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for to jobs@sonnecto.com no later than 2nd of June, 2023. Feel free to write to us if you have any questions before you apply.

Please note that only short-listed candidates will be notified.

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