Accounts Receivable Support Specialist

Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

We are seeking a and highly motivated Accounts Receivable Support Specialist, interested in contributing to the success of an exciting and fast-moving company. The Accounts Receivable Support Specialist will be responsible for ensuring that the Litera Finance team interacts with its customers in a timely and professional manner. The individual will need to be comfortable in managing multiple priorities on a daily basis, with responsibility for owning the Accounts Receivable mailbox. This position will have contact with multiple departments which requires strong interpersonal communication skills both written and verbal.

A Day in the Life

  • Managing the Accounts Receivable mailbox, ensuring all customers are responded to within a 48-hour period
  • Keep good records of all communications with customers, including bills sent and any correspondence received
  • Escalate issues relating to customers to the senior members of the business in a timely manner
  • Good understanding of the Order-to-Cash process, including areas such as superseding and complex billing schedules
  • Basic understanding the aspects of international sales tax that applies to the Group
  • Focus on driving continuous improvement to increase the efficiency and effectiveness of the Process/Business
  • Ensure all processes/activities are documented and should be reviewed as per defined timelines
  • Implementation of process controls and adhere as per compliance requirement

Role progression

Within 1 month, you will:

  • Complete onboarding process
  • Full ownership of the Accounts Receivable mailbox
  • Meet team members as well as outsourced NetSuite support consultants
  • Familiarize yourself with the financial systems (NetSuite and Salesforce), legal structure of the company and chart of accounts
  • Gain a general understanding of the Group’s systems (NetSuite and Salesforce) as well as the order-to cash process

Within 3 months, you will:

  • Continue to develop understanding of NetSuite and Order-to-Cash Process
  • Ensure that all customers are responded to within a 48 hour period

Within 6 months, you will:

  • Understand more complex areas of the order-to-cash process, including special billing requests and superseding existing deals
  • Gain an understanding of the Global Sales taxation which impacts the different trading entities of the Group

About You

  • 1-2 years of experience primarily in a customer billing-focused role
  • Ability to manage own time effectively
  • Effective working in an international team
  • Particular focus on customer experience (internal and external)
  • Experience with systems such as NetSuite and Salesforce would be advantageous
  • A strong desire to keep learning new things!

What sets us apart?

  • Be part of a team at a proven, fast-growing, industry-leading tech company
  • Generous allocation of paid time off, and flexible work hours
  • Available merit-based cash bonus plan
  • Many opportunities for rewards and recognition
  • Have fun with your peers while enjoying random ice cream and bagel parties, cold brew tap, keg, and an occasional ping pong game!

If you want to be part of our team, please apply today!

Attach your resume (in English)


Shikime 5,261
Kategoria Ekonomi, Financë, Kontabilitet
Skadon 28/05/23 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë
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