Customer Support Specialist

	 	 
Customer Support Specialist
Our online shop transacts in more than 100 currencies from all countries of the world, it is localized in many languages. We serve cross-platform B2C and B2B sales channels on all continents. We create, develop and support complex sales, administrative and technical systems for telecom business.
We are looking for customer support specialists for long-term cooperation in Pristina.
Location: rr. Ilir Konushevci, 159, Pristina
No remote
Schedule: Full-time, Monday – Friday 9am-6pm, one hour lunch break
Your role and interactions with our team:
Customer Support: Our customers communicate with us through email, phone calls, live chats and social media. You will receive a management training on our platforms tools and systems and learn how to keep our customers satisfied.
Know your customer: You will be taught to identify what are our customers profiles. You will be trained to work with analytics tools to tailor the best answers, solve problem before they arise and find your ideal customer. You will learn to understand the uses our customer have for the products they purchase. You will be part of the product development.
Content Creation and Ideas: Gather content ideas from your constant communication with customers to learn about their problems, interests, and needs. The acquired knowledge is the base to enhancing customer care flows and writing FAQs.
Team work: You are part of the team that sits between the customer care, sales and marketing. Your team work will unsure our customers find our products, buy them and have a good experience.
Skills, Education and Experience:

You must be structured, organized, like to optimize, able to troubleshoot, and articulate an answer that resolves a problem.
You should speak and write at least English.
German, Portuguese, Spanish languages will be a plus.
Ideally you should have prior customer care experience, but if you fit the above description this could be your first job.
Customer support specialist is the best position for a quick career growth within our company.

Send your CV: apply@cybermaniaks.com
On the subject, please put your Name, Last Name and the position you are applying.