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Customer Support Representative

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 Tasks and Responsibilities:

  • Talks to customers over the email, phone, online chat, or social media to resolve their questions or concerns
  • Uploading and arranging files
  • Conversational, patient and confident, with a positive attitude
  • Maintain and update customer information as necessary
  • Track customer related information for reporting purposes
  • Adapt, learn, and grow in fast-paced exciting startup environment
  • Familiar with e-mail, internet browsing, concepts, basic research
  • Uses phone and computer systems
  • Works in teams with US clients

Requirements:

  • Preferably Faculty of English Literature, Law, or Economy
  • Tech Skills - understanding of technological solutions and using them to provide innovative solutions related to customer demand and in-house staff
  • Excellent knowledge of English Language. Turkish and German language are also preferred.
  • Knowledge of various tools in the field of Customer Support
  • Networking skills and knowledge, development, other specific work-related skills according to project requirements
  • Ability to use technology to develop and deliver solutions to customers depending on demand

What we offer:

  • Full-time employment with flexible working place
  • An innovative working space
  • Excellent learning environment
  • Health Insurance
  • Monthly social activities

We’re ordinary people who changed our lives through education. We believe in the programs because we’re products of them. Our team consists of industry leaders who think differently and make a difference in people’s lives every day. With the right people supporting you, there’s no limit to your potential. Join us and find out what you’re capable of.

We’ll help you redefine who you are, push you to set goals and become the best version of yourself. We want to work with the best. Do you have experiences we could learn from? Bring your skills to Cydeo and help us build the future of education.

Apply now!

Shikime 2,605
Kategoria Retail dhe Distribuim
Skadon 16/12/22 (16 ditë)
Orari Full Time
Lokacioni Prishtinë
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