Baruti Service & Contact Center

Manager IT & Infrastructure


We are looking for a Manager IT & Infrastructure

About Baruti - The Swiss Service Center

We are specialized in providing outsourcing solutions for the Swiss, German and the UK market. Our strategically chosen location (Kosovo) for our operative subsidiary makes it possible for our partners to reduce their labor costs without having to lower the quality expectations. Our ISO – Certification (ISO 9001:2008 and ISO 27001:2005) proves our professionalism and quality of our work. We value long-term partnerships and the integration of our partners during and after the implementation of the projects.

We are looking for a Head of IT & Infrastructure to join our team. The work involves performing a variety of complex tasks, and requires independent judgment, discretion and due diligence in the performance of job duties and responsibilities.

Responsibilities & Fields of Interaction

Engineering (Manage, Maintain & Develop)

  • Virutal server infrastructure
  • PBX & VOIP Systems
  • Back-up Systems

Network (Manage, Maintain & Develop)

  • Network routers and firewalls
  • Client VPN’s, ISP/S, Failover Rules, DNS, DHCP, Switches etc.

Management Role

  • Manage a team of 4 people, maintain and recruit
  • Secure Inhouse Support is executed according to the business requirements
  • Support Team in Building Technical excellence
  • Fulfil client needs in accordance to their requests
  • Lead the implementation for new projects and other company requests regarding to IT
  • Record problems and their solutions for future use
  • Follow Information Security standards and liaise with external Information and Security Officer for ISO 27001 and other standards
  • Secure access policy on IT infrastructure

Project Management Role

  • Act as a Project Manager to the executive Board and other Stakeholders regarding IT initiatives
  • Support internal digitalization process and optimization of work flows and existing IT setup

Skills & Requirements

  • Completed BA studies in Computer Science, Public Administration or related
  • 2+ years people managing experience
  • Technical expertise in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
  • Understanding of core internet technologies - DHCP, DNS, mail transport, TCP/IP
  • ICT Certifications in Microsoft/Cisco/VMware technologies
  • A thorough knowledge of operating systems, networking, hardware and software
  • Excellent problem-solving skills
  • The ability to explain problems and solutions clearly to non-technical users
  • The ability to prioritize, work under pressure and meet deadlines
  • A patient and methodical approach
  • Good attention to detail and ability to show initiative

Preferred Qualifications:

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Network +
  • Certified Information Systems Security Professional (CCISP)
  • Microsoft Certified Systems Engineer (MCSE)

What you get from us

  • Attractive payment
  • Attractive fringe benefits
  • Young, motivated team
  • Internal as well as external further education
  • Top infrastructure and working conditions.

Other Information

  • Location: Prishtina
  • Work Area: IT & Infrastructure
  • Career Status: Professional
  • Employment Type: Regular Full Time
  • Apply: Send your CV to
  • Recruitmentphase: Baruti Kosovo will treat all applications with equal opportunity and strictest confidence. Only short-listed candidates will be notified for interview.

Deadline: open
About Baruti Team
Tel.:       +383(0) 38 660 660

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