Maintenance Coordinator

Maintenance Coordinator

Royal York Property Management is a property rental and leasing firm with a portfolio of over 13,000 properties, that offers guaranteed rental income. Valued at $7.8B+ in real estate assets under management, the company is advancing technology in their processes, systems, and expanding globally. With 15 office locations across Ontario, Canada and 2 office locations in Europe, the company is leading the potential in property management, and surpassing the client experience by having all departments operating 24 hours a day, 7 days a week.

Royal York Property Management is hiring a Maintenance Coordinator to help support its new Kosovo back office. A Maintenance Coordinator is the person who implements preventative maintenance, liaises with service providers, maintains customer confidence, resolves client' issues. They also maintain a database of documents and ensure accuracy of information.

Responsibilities:

• Assisting inbound calls, text messages, email, and all other social media interactions regarding maintenance issues.
• Keep in touch with the property owner, tenants, and technicians to fix any maintenance issues.
• Handles maintenance emergencies.
• Negotiates quotations with technicians and property owners.
• Schedules assessments and repairs.
• Follows up on work order progress.

Requirements:

• Excellent written and verbal English skills.
• Previous experience in customer service or similar roles.
• Ability to stay focused and calm when customers are stressed.
• Ability to multi-task, organize and prioritize tasks.
• Ability to work from 03:00 PM - 11:00 PM.

To apply please send your resume at hr@royalyorkpm.com