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PREMIUM

Call Agent (10)

OnCall Communications
Shikime
Kategoria
Skadon
Orari
Lokacioni
	 	 

We are looking for 10 reliable and energetic agents to join our teams in Prishtina and Rahovec so if you see yourself fit for this opportunity, we would like to hear from you!

Job Description

  • Making calls to clients to promote our services and book appointments with clients.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Call Center Representative Requirements:

  • High School Diploma or equivalent.
  • Proficient English (speaking, reading & writing).
  • At least 6 months of experience as a Call Agent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Must be able to work in the office, Full time.
  • Understanding of company products, services, and policies.
  • Adaptability and accountability.

What we offer:

  • Competitive fix+performance based salary
  • Pension scheme
  • Working contract

Hours Of Operation:

Monday-Friday 4PM-12AM
1 Hour lunch

If you fit the requirements, please apply by sending your CV at hr@oncallcomm.com.

Shikime 10,811
Kategoria Telekomunikim
Skadon 30/10/22 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë, Rahovec
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