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We are looking for a Customer Support Engineer to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.

As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

  • Walk customers through a range of processes and assist them in different areas related to Quipu applications troubleshooting
  • Understanding customers’ needs and fulfil them promptly
  • Managing first level support tickets
  • Escalation of tickets with pre-analysis and investigation results when required
  • Maintain systems documentation including guidelines and forms
  • Organize training material for our clients and provide on-site trainings
  • Follow up of service incidents and contribution to their resolution
  • Active support in systems maintenance tasks
  • Achieve the general knowledge of Quipu Processing Centre Services on customer-based level

Skills and experience we expect from you:

  • University Degree preferable in scientific field (Computer Science, Engineering, etc.)
  • Ability to manage customer information with a high level of attention to detail
  • Comfortable in travelling and working face-to-face with the clients
  • Excellent English language skills, both spoken and written
  • Ability to adapt to dynamic work environment
  • Grasp new knowledge in a short time
  • Knowledge of Electronic Financial Transactions processing (optional)

What we offer:

  • Excellent team-oriented, dynamic and international working environment
  • Challenging, engaging and varied tasks
  • Personal and technical skills development with certified trainings
  • Modern workspace close to city centre
  • Travel possibilities
  • Private health insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you. Send us your application including CV, motivation letter, salary expectations and Job ID 22049 at joinus@quipu.de, by 26.10.2022.

Shikime 5,718
Kategoria Teknologji e Informacionit
Skadon 26/10/22 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë
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