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IT Support Specialist

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. The company manages visa and passport issuance-related administrative and non-discretionary tasks for its client governments. More information about VFS Global, please visit https://www.vfsglobal.com/en/individuals/about.html .

Purpose of the role:

- To support and maintain the company’s IT systems and provide efficient desktop support to all users.

- To resolve any IT-related faults quickly and efficiently

Roles and Responsibilities:

  • Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs
  • Diagnoses and resolve technical issues
  • Setting up and configuring new laptops and desktops and install authorized software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Fault-finding to laptops, printers, desktops and other IT hardware and reporting faults and maintaining logs on desktops and laptops
  • Ensuring all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring all software purchased licensing is recorded and maintained.
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Prepare documents and maintain IT inventory and asset log for IT Hardware and software.
  • Perform miscellaneous job-related duties as assigned by the IT Manager
  • Provide assistance and support to the IT Manager and to colleagues in IT-related matters
  • Escalate IT issues to the IT Manager where-ever necessary

Knowledge & Key Skills:

  • Technical education
  • Knowledge of hardware and understanding of systems and processes
  • Excellent communication skills
  • Good knowledge of English (both written and verbal)

We offer:

  • Full-time role 40 hrs weekly – 8 hours daily shift, Monday to Friday
  • 1 year contract with possibility of extension
  • Competitive salary
  • Office address is: Str``Lidhja e Prizrenit`` No20, Tophane, 10000 – Prishtine  

Apply by sending your CV to Elenam@vfsglobal.com

Shikime 5,863
Kategoria Teknologji e Informacionit
Skadon 23/09/22 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë
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