IT Support Specialist
VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. The company manages visa and passport issuance-related administrative and non-discretionary tasks for its client governments. More information about VFS Global, please visit https://www.vfsglobal.com/en/individuals/about.html .
Purpose of the role:
- To support and maintain the company’s IT systems and provide efficient desktop support to all users.
- To resolve any IT-related faults quickly and efficiently
Roles and Responsibilities:
- Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs
- Diagnoses and resolve technical issues
- Setting up and configuring new laptops and desktops and install authorized software to laptops and desktops
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops
- Fault-finding to laptops, printers, desktops and other IT hardware and reporting faults and maintaining logs on desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Creating purchase requisitions for IT hardware/software
- Ensuring all software purchased licensing is recorded and maintained.
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Prepare documents and maintain IT inventory and asset log for IT Hardware and software.
- Perform miscellaneous job-related duties as assigned by the IT Manager
- Provide assistance and support to the IT Manager and to colleagues in IT-related matters
- Escalate IT issues to the IT Manager where-ever necessary
Knowledge & Key Skills:
- Technical education
- Knowledge of hardware and understanding of systems and processes
- Excellent communication skills
- Good knowledge of English (both written and verbal)
We offer:
- Full-time role 40 hrs weekly – 8 hours daily shift, Monday to Friday
- 1 year contract with possibility of extension
- Competitive salary
- Office address is: Str``Lidhja e Prizrenit`` No20, Tophane, 10000 – Prishtine
Apply by sending your CV to Elenam@vfsglobal.com
