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Sales Support Manager (m/f/x)

as of now – full-time – Pristina, Kosovo

As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We have set ourselves the goal of being CO2-neutral by 2025.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our international Sales-Team we are looking for you - an experienced Sales Support Manager (m/f/x).

Our goal is to provide customers with a functional website featuring the best possible booking technology - we are constantly removing barriers and adapting to new trends. A small team of creative and friendly people in the front-end and back-end area is currently working to constantly improve our booking technology, with new challenges every day.

We are also happy to receive applications form current: Sales Agent, Sales Assistant, Customer Service Agent.


  • Support the Head of International Sales and a team of International Sales Managers
  • Office management and administrative tasks
  • Price maintenance in reservation system ASSD
  • Assist with documenting new features and functions relating to system modifications
  • Support with pre and after-sales activities
  • Support sales managers in handling and documenting customer accounts and their day to day operations
  • Assist with organizing a&o events in Europe
  • Work with Salesforce, PMS system and preparation of reports
  • Actively inform the sales team of customer-related issues
  • Perform other duties as assigned


  • Bachelor degree or similar
  • First experience in sales, preferably in the hotel industry
  • Fluent in English (verbal and written), more languages are a plus
  • Strong organizational and administration skills; a keen attention to detail
  • Perfect handling of IT and MS Office programs
  • You have the ability to work independently, a pro-active attitude and results-oriented
  • Knowledge of Salesforce and PMS systems
  • Experience in supporting a sales team is a bonus


  • Staff members stay for 0,50 Euro in all a&o hostels
  • Attractive corporate benefits such as discounted leisure activities and events
  • We provide drinks and fruit every day
  • Private, by a&o covered GOLD-package health insurance
  • Private, by a&o covered Pension Fonds insurance
  • Support for your further education in the form of various trainings
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • Room for the implementation of own ideas
  • Short decision-making processes and open communication
  • free accommodation in all a&o’s when on holiday

We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply now!

a&o Hostels does not currently operate a hostel in Kosovo, but our Service Centre with approx.40 employees in various departments is located in 10520 Pristina, Bërnicë e Epërme, in the building Restorant Berlini. This is also where the advertised position would be located.

Annalia Bassi
Head of International Sales

Shikime 1,402
Kategoria Retail dhe Distribuim
Skadon 01/09/22 (24 ditë)
Orari Full Time
Lokacioni Prishtinë
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