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Head of Customer Care and Quality Assurance


Job Title
Head of Customer Care and Quality Assurance


Are you ready to shape the end-to-end customer experience and strengthen relationships with our clients? We offer you a great Head of Customer Care and Quality Assurance opportunity in a fast-moving, international environment with offices in Prishtina, New York and Switzerland.  

About Us 
We at NOEXIS help companies to position themselves profitably in the course of the  digital transformation. We support big brands to reach their goals providing sustainable strategies and the tools they need. We work on the fields of software development, strategy consulting, business development and creation of disruptive business models.

Job Description

  • Build and manage a team of quality assurance specialists and customer experience specialists with deep domain expertise in customer experience journeys
  • Interact at management level, proactively advocating for solutions and managing the customer escalation process
  • Encourage problem-solving, strategic thinking and customer-orientation amongst the team
  • Advocate for changes in other departments’ ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience
  • Enabling a two-way stream with customer facing teams by collecting feedback from internal customer facing teams to derive meaningful insights for improvement
  • Guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers


  • 3 - 5 years designing or developing customer experience
  • University degree – master’s degree is preferred
  • Superior communication, leadership, and presentation skills
  • Ability to develop strong working relationships with peers and project members.
  • Ability to make decisions and solve problems while working under pressure.

What we offer 

  • International working environment with offices in Prishtina, New York and Switzerland
  • Collaboration with global brands and companies
  • Attractive office spaces and workstations with state-of-the-art equipment
  • Healthy snacks and refreshments
  • Competitive salary
  • A young and dynamic team with an enormous spirit
  • Comprehensive benefits packages

Did we get your attention? 

Please send us your CV to hr@noexis.com or apply directly on our website www.noexis.com/career

We look forward to receiving your application. 

Your NOEXIS team 

Shikime 7,411
Kategoria Industri të Shërbimit
Skadon 14/08/22 (Ka skaduar!)
Orari Full Time
Lokacioni Prishtinë
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