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Client Support Specialist

Radix
Shikime
Kategoria
Skadon
Orari
Lokacioni
	 	 

Radix is a fast-growing US based SaaS company with offices in Kosovo that provides web-based enterprise software and market data to companies in the commercial real estate industry to do analytics and benchmarking across their competitive landscape. Radix enables clients to use actionable data and analytical tools to better understand and strengthen their position in the marketplace. 

We are looking for a Client Support Specialist to join our team in our office in Kosovo. This is a role where you will be working side-by-side with the Sales and Client Success team from US to scale the platform and stay ahead of the needs of our clients. 

MAIN DUTIES/RESPOSIBILITIES  

  • Mange the entire onboarding lifecycle for new and existing clients, ensuring customers roll-out the platform as quicky as possible
  • Review/Add data provided directly from customers or other parties into the Radix platform
  • Research/Verify data by comparing it to different sources
  • Enter all relevant information into specific software used internally 
  • Track progress and update the cases and our customers regularly
  • Assist new onboarded clients with training and learning materials
  • Resolve time sensitive and high-pressure queries
  • Participate in regular meetings with the team to provide insight into customer related issues and requirements
  • Able to work on 2nd shift (afternoon)

SKILLS AND EXPERIENCE 

  • Bachelor’s degree in Management or a related field
  • 2+ years of related experience. Applicants with professional experience supporting English speaking clients and organizations will be given a priority
  • Fluency in English (writing and speaking) is a must
  • Organization skills, with an ability to stay focused on assigned tasks
  • Attention to details
  • Working knowledge and expertise with a variety of software and applications, including JIRA, SharePoint, Word, Excel (advanced) etc.
  • The ability to use email in a professional setting

BENEFITS 

  • Work with a team of passionate engineers committed to building a revolutionary product that believes the best way to grow our product is to grow our engineers.
  • At Radix you will be helping grow and evolve our software products using the latest technologies to solve complex enterprise challenges so we can continue to bring the best possible experience for our users.
  • We are not an outsourcing company where developers are shuffled between short term client projects with potentially outdated technology. You will be working on our own products, which we care deeply about and heavily invest in.
  • Excellent working environment which encourages continuous learning of enterprise software development and values positive culture and teamwork
  • Highly competitive salary with a clear career roadmap where compensation grows as you grow.
  • Stock options and performance bonuses
  • Experiential Learning in United States
  • Health insurance package paid by employer

If you possess the required skills and experience, we would love to have you on our team. Please apply via careerskosovo@radix.com by sending your CV and write the job title (Client Support Specialist) in the subject. 

 

Shikime 3,203
Kategoria Administratë
Skadon 16/07/22 (17 ditë)
Orari Full Time
Lokacioni Prishtinë
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